Re: Now I know why Apex died off: A fair warning to new/old players

I was thinking they would actually try to help me. They don't even do a good job of trying to pretend to help. I was kind of excited for the new Battlefield game and was going to buy a PS5 just for that. I can no longer support any of EA's business with my money or time.

Sounds like you want them to link an account that you don't have access to the email used to verify it is yours, to your new account?

Do I have that right?

How exactly would you help you here?  

Also why would they link accounts for a game that uses a cash shop to generate revenue?

What would keep me from giving my account to my friend when I am no longer using it, so he can have all my cosmetics for free while EA get's customer service points with some random person?

^^ Found the EA customer support agent.^^

Clearly did not read my post and ignored it and went straight to the "your fault" explanation. 

I have a new EA account that I do have access to. It's supposed to be at account level 0 because I have literally never used it. But it's still at the same account level as my old account. I can't get the free Apex packs because I'm at the same account level as before. I don't have any crafting materials, legend tokens, cosmetics, skins, etc but somehow I am still at the old account level. So either they need to fix the account level back to 0 or give me the Apex packs that it rewards for every level you gain 1-20 and so on. 

Either give me all my old skins back if I'm going to stay at the previous account level, or reset my account level back to 0 so I can get the free apex packs again.

Hey @alexdelgado94,

Sorry to hear this happened and you've lost that content in-game. Just looking over the situation, it seems that your PSN account was linked to an older EA Account. Unlinking that is what's caused the loss of content, as explained here: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ 

We cannot manually add or transfer content, so in this case the only way to try and get that back would be by re-linking your PSN back to the original EA Account. I've quoted the relevant part of that page below.

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When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

That means you’ll permanently lose access to all of the following:

• games and game progress
• DLC, expansions, and anything extra you have for your game
• memberships and subscriptions
• in-game purchases.

If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.

---

That's going to be complicated by the fact that you no longer have access to the original email address for your older account. What we can do in this case is try to verify the old account, which would then let us update that email address so you can access the original EA Account again. Then you'd be able to simply re-link your PSN to the original account that had all your content.

It looks like the first advisor had tried to go through that process with you, but wasn't able to verify enough information to make any changes to the account. 

We would need to be able to verify more of the requested information to make changes to an account, so please reach back out to an advisor if you can recall any other info. That's not something we're able to do via the forums I'm afraid, sorry.

Here we go again with the same old copy and paste response from every EA employee I have talked to. 

First, they don't read what I actually type to them and then send me the generic response they always do trying to make it my fault.

Mako, the e-mail provider permanently deleted the email. I asked them to delete them several years ago unaware it was connected to my EA account. The new account I have now has never been used to play a game before. I tried EA's dumb account recovery process and they give me the "sorry I can't do anything response" -- which seems to be the only thing EA can say. Fine whatever. EA doesn't care that I just lost all my progress because of a new account even though I'm still playing on the same Playstation. Whatever, fine. I guess I will start over. I thought EA would say, hey this has happened to thousands, if not hundreds of thousands, of other Apex players too and while we can't give you everything back, here's a little something at least. Instead EA just said too bad, get out of my chat, end the chat, hangs up the phone, stops replying to the bug report feedback thread, etc. 

@EA_Mako THIS IS THE PART YOU DIDN'T READ LAST TIME: So I think fine. Maybe I can start over from scratch. Account level 0 and I can get Apex packs by leveling up. Nope! It still has me at the same account level as the old account even though I have none of the cosmetics, skins, etc as before. Oh and I have 0 crafting materials, 0 legend tokens, and have to start at the old account level. Do you even play Apex? Do you know how long it takes to get crafting materials? So I tried to get EA to get my account level to actually be set to 0 OR if they're going to keep me at the same account level as the OLD account, give me my stuff back! But since that's not an option just set my account level in Apex back to 0! Got on the phone to call EA and guess what they said? "I can't do much of anything." So I said what can you actually do? They said "nothing in this case." 

The amount of work that EA does to actively NOT HELP their customers and then have the audacity to close the chat on me, hang up the phone, stop replying on threads, tell me to talk to this agent, tell me to go to this link, etc just to lead to another dead end. Then I ask for a supervisor and guess what! There's no supervisor for me! They just end the chat/ hang up. 

Like how much does it pain EA to help out one of their customers? What financial burden does it cause EA to do right by their customers? 

This goes without saying, but if I had believed that EA is a terrible company who doesn't care about their customers, I would have never done the twitch prime link to get the dumb apex skins. I figured if anything would ever happen to my account EA would do right by me because gamers invest their time in money in their products. All I get is a too bad from EA. I can no longer support this company with my time and money so I decided to post this thread to show ANYONE how EA treats their customers. Search this on reddit of how Apex players lost all their skins/cosmetics/ tokens/ etc and see how EA FOUGHT to not give any of it back. It's all digital too. Like how much does it hurt EA's bottom line to give DIGITAL items back to their customers. 

@alexdelgado94, I read every word of each of your posts. That's why I mentioned that you not having access to your original email address complicates things.

At that point, as I mentioned in my previous post, we cannot provide you with content on a new account just because you've lost access to an older account.

What we're able to do in this case is help you regain access to the old account and update that email address so you'll simply have access to everything you've already unlocked.

If you'd like to give that another shot, you'll need to reach out to an advisor again. As that's not something we can address on the forums, I will be closing this thread.