Re: Madden 20 - won’t let me play online

Hey, thanks for responding. I have changed my NAT to open from strict, power cycled a million times, deleted my gamertag from my xbox and putting it back on, cleared my alternate MAC address, changed my DNS, and re verified my ea account on my phone. 

@eberndt22 

Can you get me a screenshot of the message? Also, do you have a current Xbox Live Gold membership?

Here is the photo, and yes I do have a gold membership 

I have been having the same problem i just played madden the other day than all of a sudden i tried to play again the next day and it said my account was invalid. 

@eberndt22 and @dbwpb3 

Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes.

Hello, @eberndt22.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Are you experincing a loading circle that spins when you click on anything online related? I am having this issue....the screen goes dark, a loading circle spins clockwise about three times, and then goes back to the madden homepage.

Hi there, @The_DMH815.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi @EA_Aljo 

I did everything you stated and the same issue still occurs. What do you suggest I do? Thanks!

@The_DMH815

What system are you playing on?

xbox one

@The_DMH815 

Try clearing the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

Cleared ny Alternate MAC - same thing is happening

@The_DMH815 

Thanks for trying that. Next, I'd like you to delete your gamertag from your console and download it again. If that doesn't work, try highlighting the Madden 20 tile. Then, hit the Menu button on your controller. It's to the right of the Guide button. Then, go to Manage game & add ons. Then, go to Saved data. Delete the data for your gamertag. Don't delete from everywhere though. Try playing again and see if that helps. Let me know if either of these work for you.

I deleted data from my gametag (console only) and the same problem is occurring. Any other suggestions?

@The_DMH815 

Can you try what @Sliceman187242 is suggesting and let me know what happens? Thanks!

Did not work

@The_DMH815 

Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

I did this, same issue. Should i change my DNS back to what it was?

I also noticed that my port changed on it's own while trying to power down my console.

@The_DMH815 

You can change it back if you like.

Do you use an external hard drive or do you gameshare?

I dont belive I am doing a gameshare. I have a disk and I installed it