@kaylaasmiles7 @leuerk Could both of you please do this "clean" user folder test?
If it does not behave as if you've never played -- if it shows that you've got saves, for example, please let us know.
That worked! The traits are showing. Why is it that this in particular fixed it?
@kaylaasmiles7 @leuerk Okay! So now we know you have one of three issues
- something in a save is broken
- something in your Maxis user-folder files had corrupted
- a previously undetected mod problem
Let's hope it's the 2nd one!
The next thing to do is to copy a save file back into the new Saves folder and test it. You can also copy back the file called UserSettings.ini (this is where your Rewards from last month's event are), and you can reset your Game Options.
Let me know if an old save now works!
I tried this and it did not work for me I have still having the same issue.
I'm having the same problem but that did not work for me
@Fili9521 If you can recreate this with no mods and no cc in a new save, please post to Bug Reports
Hi there,
I had mods and cc in my game prior to the update and latest patch. Unfortunately I didn’t remove mods/cc before downloading update. I have struggled with this same bug ever since.
I have now completely removed mods/cc from mods and tray folder. Deleted local thumb cache multiple times. Moved my sims 4 folder onto desktop and tried out with completely fresh game. Tried repair game option multiple times. Still this bug persists. Is there any other options to try now?
@bap11114444 Please post to Bug Reports. Include details about how you've tested.
Hi So I was having this problem and did the new game, moving the Sims 4 folder method and when I reopened with the saves folder in there I had the same traits issue, when I did only mods I was fine. How would I clean out the saves section?
@luthienrisingHi, I've tried this with total vanilla but still can't get it to work ☹️
Edit: Also having problems with moving previous saves into this new game. Right now I've just been dragging the save file into the new save folder, but nothing is changing and the game is still performing as though I've never played before.
@milkbreadstack If it doesn't work fo ryou vanilla in a new save, please head to Bug Reports: https://answers.ea.com/t5/Mods-CC-Issues/Traits-Panel-Not-Appearing/m-p/13899154
The game will behave like new when you make a new user folder. This is good - it means you didn't have a duplicate user folder you were changing instead. You can put files back in the new user folder, and they'll show up in game. If you exited, put a save file back, and can't find it when you select "Load", head to Tech Support.
I had the same problem so I removed my 'The Sims 4' folder onto my desktop and started up a new game but it is still happening. What should I do now?
@stvrgirlexe Do the trait spots you click on also disappear? If so, there's a Bug Report on that: https://answers.ea.com/t5/Bug-Reports/OPEN-Unable-to-select-traits-in-CAS/m-p/13907533#M284860
I did, thank you for your help!
I don't have any mods, and I did everything you told us to, but I still can't see the traits panel ☹️ Please help!!!!
