Forum Discussion
17 Replies
- EA_Aljo4 years ago
Community Manager
Hi there, @L0st_in_weB.
Are you also disconnecting and/or lagging in your matches?
- Apyhs4 years agoNew Veteran@EA_Aljo Have this problem, too.
One match everything is running well.
Next match ist lagging like hell.
Next match my team isn't filled up.
Next match everything ist fine.
Next match i have a DC during match.
Next match a teammate is lost by DC.
Next match everything is fine.
It is a complete mess since Genesis update.
Shop works fine. - EA_Aljo4 years ago
Community Manager
We should go through some troubleshooting to see if we can find any issues. What system do you play on and do you use a wired or wireless connection?
- Apyhs4 years agoNew Veteran
Win10 PC.
Wired network.
I realy honor you and your attempt to help. But every patch it is the same problem.
Content Patch
complete chaos
...
...
...
Patch
runs good
...
...
...
Content Patch
complete chaos
repat...
and everytime respawn acts complete helpless...uhmm the problem is on the user side. sure. the forums are full of ppl having the same problems.
And this problem is only here with Apex Legends. No other games from the Origin Store, like BF etc., have such problems. But hey, im sure my System is complete broken and garbage.
- EA_Aljo4 years ago
Community Manager
Thanks for those details. Can you run a UO Trace and screenshot the results? Instructions are here.
- Apyhs4 years agoNew Veteran
Here The Screenshot
- EA_Aljo4 years ago
Community Manager
Did you run this on a wireless connection? It looks that way. Since you play wired, you should run the test on a PC that is wired to the same network you play on.
- Apyhs4 years agoNew Veteran@EA_Aljo No, this test was performed on a wired connection. My computer has no WiFi or Bluetooth antenna.
- EA_Aljo4 years ago
Community Manager
The connection to your router is a little suspicious for a wired connection. You should have a worst ping in the single digits. The node in your neighborhood is the 2nd hop and it shouldn't be that high. It's not high enough to cause lag or disconnects. That comes with the 7th hop. Where are you located? The test server you pinged is in the US so if you're in another country, it could be due to the distance between you and the server. However, your router and local node are both showing issues.
- @EA_Aljo The servers are so bad it's pretty much a running joke on reddit and everywhere else. Although I'm sure the attempt to help is sincere, and there may be a problem with this guys connection to his router, it is probably worth acknowledging that the servers are known to be pretty bad.
It pretty much borders on gaslighting for anyone that doesn't have local router issues, because it (the lack of acknowledgement) comes across as an implicit denial that there's any problem on EAs end, and doesn't acknowledge the people getting their games ruined from EAs unwillingness to invest in their servers because of its lack of profitability.