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hgx7eu9ul7w3's avatar
hgx7eu9ul7w3
Newcomer
5 hours ago

I need help

So basically I have been encountering cheaters and I also opened over 500+ apex packs and I still don’t have an heirloom and I am hoping you could send me the death duet I am also the biggest fan my name is Caspurr992899 signing off

gameplay discussion
weapons

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey hgx7eu9ul7w3​,

    So it looks like your post is made up of 2 issues:

    1. Regarding encountering cheaters: we're always doing our best to tackle cheaters in our games. You can always report them either in-game, or through our report a player webform.
    2. Regarding the missing heirloom shards: every time this has come up the system is found to be working fine, and it's a case of the player miscounting. Is it possible that you just haven't hit the 500 pack limit yet? 

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