Hello everyone! I just want to share my experience regarding this Issue. I am also a victim of false ban by EA / Respawn. I believe that I was falsely reported / banned by EA. I am Innocent and accused of cheating. after 2 attempts of sending email to the ToS team, they will just send me automated reply stating "Due to this violation, we will not remove the sanction that was applied to your account."Man this is so stressful. I don't even know what I did in game. I am 100% sure that I am not hacking. I almost spent $600 on my account to think that I will cheat? c'mon everyday I send email to ToS team but they always fail to give me information on what did I do ingame and if I even use hack in game. I am very confused right now. They just permanently ban me for no reason. I will not stop until I get my account back because thats my one and only account. They could also check my gameplay, stats if I am hacking. I also have my EA Logs downloaded and found out that there are multiple log in attempts from different country. Guys this is so unfair knowing they are multi-billionaire company. They should Investigate my account precisely and accurately. If I am hacker, I will not make statement like this, instead I will make new account and cheat again. Make sense?. I am so disappointed with the ToS team and EA. If they saw me doing exploits in game. they should warn me or send me email right away. or suspend my account for days. not just ban me for no reason. My hands are clean, I am Innocent. @EA_Aljo @EA_Darko if you read this. I am also reading some issues related as mine. I will not stop defending my side because I know I dont do anything wrong ingame, use any 3rd party software ingame. I just want you guys to be fair enough to your players. I love the game so much. my hands are clean. but this False accuse make me crazy. I am very confused right now.

@Asmodeus566 Yes. Told me to wait again for further investigation. I hope they will lift the ban asap. I am innocent and still confused on what's happening with my account.

Go in change you rpassword, then set up 2FA. Its critical, I dont even play games that dont dont support this as every site hacked where you got a password stored normally gets published so people get your passwords and can pretty much just log in to your accounts. The 2FA atleast protect you against bad passwords, and can prevent a ban situation 😉

@Asmodeus566 and Sceptic-Noob thank you guys for helping me out. I hope this issue will end soon and get my account back. Will set everything up now. I am still patiently waiting for ToS response / e-mail.

@MostlyEco_TTV I think I can speak for @Zkepz here, we are more than happy to help where we can.

@MostlyEco_TTV I hate to say it, but from what I read, your situation appears to be final. You are able to appeal account bans up to 3 times, each time being investigated by a different ToS member. The ToS team has all of the internal data, including the data that you have downloaded about your account. You appear to have exhausted all 3 appeals at this point. After that, the actions are final, from what I know. I believe your only options at this point would be to either make a new account to play on, or move on from the game entirely. Definitely sucks, but that seems to be where you find yourself now.I wish I could actually help look in to it, but I'm just a random gamer. Regardless, I wish you the best of luck, however you choose to proceed!

Account Banned for NO REASON | EA Forums

32 Replies

Zkepz
4 years ago
Ill be a bit silly and post the customary link, even if it seems like you know about it just to be sure: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
But I just notice there are a lot of people getting banned for toxic behavior that thinks its because of cheating. In that link I'm pretty sure you can check your ban history as-well.
If its hacking you should try research your contact log, did you remember to enable 2FA or just using username password, in general the later is a guarantee for 3rd party being able to gain control over your account if they really want to.
I noticed a bit of a trend watching some streamers that many of them more or less auto report people they die to as aimbotters even if they legit players who just outplayed them, and when this is gaining traction in the streaming community im pretty sure normal people do the same. I dont know how this pans out when it comes to bans but I cant imagine its very helpful to find the actual hackers and cheaters.
My general advice is dont jump to the tos team, make sure you got the correct proof first so you dont spend your chances and get "muted"
MostlyEco_TTV
4 years ago
Actually this is my 3rd time sending them my appeal. Sir, Hackers would probably forget this. like sweep this under the rug and create a new account to cheat again. People that are insisting like myself and others that they are not hacking and they're been banned / false positive hacking should be looked at. EA should consider us or look into our cases efficiently. They just send us automated e-mail. I'm sorry but I'm so stressed by being accused of hacking. I dont even know what I did. so I am asking for reason why did they just ban me. I hope they will fix my issue. Still patiently waiting.
Asmodeus566
Hero+
4 years ago
@MostlyEco_TTV
I am sorry to hear what has happened to you.
It looks like your account may have been hacked and the hacker cheated on your account from what you describe.
You should contact and advisor via EA help in order to get your account back under your full control.
To be on the safe side after you have your account back enable to factor ID for your account and related e-mail along with changing passwords.
You should also try to have the advisor submit a ticket or provide you with info regarding their assistance so that you can submit a ticket with the ToS to attempt to get the ban lifted.
I hope all goes well for you and that my suggestions help you out.
MostlyEco_TTV
4 years ago
@Asmodeus566 I sent them an e-mail twice already regarding my situation. They just say "Due to this violation, we will not remove the sanction that was applied to your account" I wish they review my account precise and accurate. I already send again an e-mail to them. I am 100% sure that I am not hacking. I also want them to tell me what did I do wrong in-game so I could know. I am very confused now and don't know what to do. That's my one and only account.
Asmodeus566
Hero+
4 years ago
@MostlyEco_TTV
This might help you.
MY ACCOUNT WAS HACKED
Check out what to do so we can help you, fast.
IF NONE OF THAT WORKED, CONTACT US Have this info ready:
The original email address on your EA Account.
Any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.
Any invoice numbers from games you’ve bought through EA Desktop or Origin.
How to get ahold of us
Click Contact Us at the top of any page on EA Help.
Select Origin.
Choose any platform.
Select Manage my account for the Topic and Can’t log in for the Issue.
Click Select contact option.
Tell us your name and your email address, then click Next.
If you know the email on your account, you can put that in here. If you don’t, just use your current email.
Once you do, you'll get the option to speak with one of our Advisors who will do what they can to get you back into your account.
Asmodeus566
Hero+
4 years ago
@MostlyEco_TTV
BTW welcome to the forum.
MostlyEco_TTV
4 years ago
@Asmodeus566 Thank you sir! yes I already did that for the 3rd time. because the 2nd e-mail they sent me was

Hello,

We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

Due to this violation, we will not remove the sanction that was applied to your account.

You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

After completing two full investigations into your complaint, we consider this matter closed.

Thank you,
EA Terms of Service

Still got no idea why they ban me. I'm still defending my side.
Asmodeus566
Hero+
4 years ago
@MostlyEco_TTV
you have contacted and spoken with an advisor via live Chat or other communication?
MostlyEco_TTV
4 years ago
@Asmodeus566 Yes. Told me to wait again for further investigation. I hope they will lift the ban asap. I am innocent and still confused on what's happening with my account.
Asmodeus566
Hero+
4 years ago
@MostlyEco_TTV
Good to hear I hope.
So you have already secured your account and changed passwords and enabled to factor ID?
If yes thane that is great.
Please be patient it could take some time for things to be straightened out. I have heard this can take up to 30 days.
Best of luck.