Account Banned without reason

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080 Ti
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Radimov_GTO
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to start a game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) i don't know since i didn't play for awhile
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? Trying to start a game, i don't play since 2 or 3 weeks before the last Season ended.
What should be happening instead? unbanned
Steps: How can we find the bug ourselves? Verify my account

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discussion

EA_Lanna
4 years ago
Hi @Radimov_GTO,

This isn't a bug so I'll move this to General discussion for you.

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

- EA_Lanna

13 Replies

EA_Lanna
Community Manager
4 years ago
Hi @Radimov_GTO,

This isn't a bug so I'll move this to General discussion for you.

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

- EA_Lanna
Radimov_GTO
4 years ago
@EA_Lanna Just did the procedure. Thank you for guiding me.
BinkDeBook
4 years ago
@Radimov_GTO Good luck. Hopefully you get it unbanned. I tried to get mine unbanned, and was denied. May you have better luck at it!
Radimov_GTO
4 years ago
@BinkDeBook i don't know if we had the same issue, but i didn't play for a good while... it makes no sense... But if they have a valid reason that i got banned i would like to know, because i spent a bunch of money on the game, i against cheating related stuff on MP games... so yeah i would love to know why i got banned.
Banzai3819
4 years ago
Check ur acc for suspicious actions, are your coins there, do u own anything that u didn’t buy, any new badges (espeacially 2-4K dms and 20k) etc bc mine got hacked while I was literally on a 20 min break eating something and said hacker used probably some cheats, if so, ea Support can see who logged in and if any suspicious actions have taken place wich would be more then enlighten reason to appeal the ban
Radimov_GTO
4 years ago
@Banzai3819 Now that you mentioned i went to check the account again... indeed im pretty sure iv skins that maybe i shouldn't have AND im pretty sure those skins were not the ones that i left when i stopped playing...

Although my Origin and Steam accounts are fine so i don't know how they managed to get access to my Apex Legends... iv stuff from the Pride Month or w/e but i didn't play during that time... so someone was indeed in the account.
Radimov_GTO
4 years ago
@EA_LannaI would love to pass the new information that i got to the team checking this case, but it seems i can't edit my case. Is there a way to give this information to the proper team? all the new information is resumed here on this reply.

I forgot to mention as well, i play Apex just through Steam, but my Steam is fine, so im pretty sure who was on my account they had a way to crack the security from it... because i don't share any of my accounts.

" Radimov_GTO
@Banzai3819Now that you mentioned i went to check the account again... indeed im pretty sure iv skins that maybe i shouldn't have AND im pretty sure those skins were not the ones that i left when i stopped playing...

Although my Origin and Steam accounts are fine so i don't know how they managed to get access to my Apex Legends... iv stuff from the Pride Month or w/e but i didn't play during that time... so someone was indeed in the account."

Edit: More new possible information, when i was checking the account the Easy Anti Cheat gave a blue screen of death and i had to restart my PC, this never happened to me, i don't know if the issue might be related.
E9ine_AC
Hero+
4 years ago
@Radimov_GTO Hey there, You may appeal the ban at any time the same way you filed your first ticket. Depending on what evidence it may be as they can see from their logs of things a lot of times they are not accepted. You may try though just attach anything you can to better help your with your issue and them checking into things.
Radimov_GTO
4 years ago
@E9ine_AC Hi there, so i just make a new ticket? i mean isn't that just going to be counted as spam? i don't mind doing another if that's the way.
E9ine_AC
Hero+
4 years ago
@Radimov_GTO Players are allowed to appeal bans to have another set of eyes look into the case. Unless they have mentioned that they will no longer consider looking into the case.