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ronellyd's avatar
ronellyd
Newcomer
17 hours ago

Account hacked and email changed

Yesterday I got home to see that someone had hacked my email and EA account. There's nothing really for them to take as I don't have any card details or anything stored on EA, however, they changed my email address to some fake one.

I can login still through a linked account and in My Cases I can see where they contacted EA help to get them to send a link and change the email for them. Yes, for them, the advisor is the one that changed the email.

However I've tried to resume the case or start a new one but I can't get in contact with anyone...I think because the advisors must be contacting the new email that the hacker switched to. I can't change my email or password because it just prompts to send a code to this new hacker email first.

I'd just like my account back before the person either sells the account or unlinks my other account and I can't get in at all.

Any help is appreciated. 

 

 

1 Reply

  • I can’t help you with your account, but I can tell you the best advice you’ll ever get two step authorization they send a simple text to your phone with the code. If you don’t give that code, they don’t get in. If you don’t have this activated on all your stuff that has passwords that’s important to you. You’re playing yourself respectfully.

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