Forum Discussion

Newcomer

1 year ago

Solved

Account hacked and email changed

Yesterday I got home to see that someone had hacked my email and EA account. There's nothing really for them to take as I don't have any card details or anything stored on EA, however, they changed my email address to some fake one.

I can login still through a linked account and in My Cases I can see where they contacted EA help to get them to send a link and change the email for them. Yes, for them, the advisor is the one that changed the email.

However I've tried to resume the case or start a new one but I can't get in contact with anyone...I think because the advisors must be contacting the new email that the hacker switched to. I can't change my email or password because it just prompts to send a code to this new hacker email first.

I'd just like my account back before the person either sells the account or unlinks my other account and I can't get in at all.

Any help is appreciated.

XHelperZ
1 year ago
Heya,
Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/
Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account
As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.

6 Replies

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EPS1234
Seasoned Veteran
1 year ago
I can’t help you with your account, but I can tell you the best advice you’ll ever get two step authorization they send a simple text to your phone with the code. If you don’t give that code, they don’t get in. If you don’t have this activated on all your stuff that has passwords that’s important to you. You’re playing yourself respectfully.
XHelperZ
Hero+
1 year ago
Heya,
Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/
Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account
As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.
x7ks75dkb53w
New Novice
7 months ago
My account was hacked but the hacker changed the email and turned on 2fa so I can't sign in but I do have the og email and my linked accounts I need HELP BECAUSE IM HAVING A MENTAL BREAKDOWN
xdmdsw528rp6
Seasoned Newcomer
1 month ago
I'm having the same issue
xdmdsw528rp6
Seasoned Newcomer
1 month ago
I've been given vague answers and not actual information as to why they can't help me.
Midnight9746
Hero+
1 month ago
x7ks75dkb53w & xdmdsw528rp6 As mentioned by XHelperZ, you would need to contact EA Support:

XHelperZ wrote:
Heya,

Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/

Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account

As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.