Forum Discussion

5 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there so I went to the EA Help website to submit a case but for some reason when I press the "select contact option" button it doesn't ask me to write a subject, add a file, nor press the "chat now" button as it shows on the tutorial video on how to submit a case on the EA Help page yet it automatically shows my case info so I don't know if I actually submitted a case or not.

discussion

15 Replies

StupendousJJ
5 years ago
@EA_Illium When I press the "contact us" button, do the same process as I did before, and press the "select contact option" button it just immediately shows me my case info again.
EA_Illium
EA Staff (Retired)
5 years ago
@StupendousJJ Can you clear your cookies/cache or try a different browser and see if you can make a new case?
StupendousJJ
5 years ago
@EA_Illium I've already tried deleting my cookies/cache and I've went on a different website browser to make a new case but it still automatically states my case info and doesn't give me the option to "select a contact option".
EA_Illium
EA Staff (Retired)
5 years ago
@StupendousJJ would it be possible to get a video of how it looks from your end?
StupendousJJ
5 years ago
@EA_Illium I sent you a video showing my issue in your direct messages.