Forum Discussion

5 years ago

Solved

Banned and website won’t make a case

I got banned but the thing is I don’t even have a computer to play to get banned. Then come to this website on my phone not just one day but multiple days on different browsers just for it to endless...

discussion

EA_Lanna
5 years ago
Hi @StonE11b,

I'm afraid we aren't equipped to assist with these cases from the forums. If you're running into issues sending in a webform, our EA Advisors can assist you with sending one in on your behalf if you connect with them directly. They can be reached through our help.ea.com website.

As another forum member has already kindly taken the time to respond and share this information in this thread, reports from other players on the forum do suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. Once they have received your webform and completed their investigation into the ban, they'll reach out to you via email from this address: noreply@ea.com.

Please take a moment to read through the information in this thread: "EA Bans and Suspensions - How they work and how to get in contact with us". It should help answer most questions on this subject. In the meantime, as there is no further information we can add and due to how this discussion has been conducted, I will lock this thread.

Thanks,

EA_Lanna

(Edit: Corrected information in opening sentences)

E9ine_AC

Hero+

5 years ago

@StonE11bHmm, Alright ill leave you sitting here with no solutions then. Sorry for trying to assist you and you rejecting it. I read your post it says nothing at all about clearing cookies it also says nothing about possibly the phones protection blocking the connection of the site. Maybe someone else will assist you trying figure it out. Giving the attitude you throw out i doubt will be many. Instead of actually trying the suggestions you would rather be negative.

StonE11b

5 years ago

@E9ine_AC I don’t want help from you or any one that doesn’t work for EA this is the only forum that allows without having a social media account. But thanks for making your self feel important on the account of someone else’s opinion.

E9ine_AC
Hero+
5 years ago
@StonE11b And they will state the very suggestions i offered you. But good luck.
- StonE11b
  5 years ago
  @E9ine_AC Thanks for the luck but they need it to keep us as customers with other customers being their customers service.
- StonE11b
  5 years ago
  @E9ine_AC So do you spend all your time on here for free answering people questions like customer service are supposed to and get paid for?
  - E9ine_AC
    Hero+
    5 years ago
    @StonE11b Yup. Without a helpful community is it really a community? All we can do is try to help trouble shooting basic things. A lot of us are super helpful and try what we can to help when mods are not around to assist. I have never on other hand had someone give attitude for trying to help this is new to me.