Forum Discussion

5 years ago

Banned, waiting on Terms of Service

As the title says - I was breached through origin launcher, wrongfully banned. I'm not here to preach my case lol BUT for those who have actually gotten a reply from this team, about how long did it ...

discussion

E9ine_AC

Hero+

5 years ago

@sugeb609 Hey there, I am sorry this has happened. The account in reality did not get falsely banned. Someone on the account indeed did breach the TOS at hand. So if you was breached and someone gained access to that account they did something that breached the TOS. So this is not a false ban they did break the rules. While it was not you the game does as its designed and ban from what information they can see on their end.

Wait times can vary. With the pandemic, 10's of thousands of tickets come swarmming in daily. So wait times can be up to a month or so. All tickets are sent to EA themself so they have quite a work load with how many games they actually operate. So all there is to do is wait for the response from them. Forum Mods sadly can not access that information.

sugeb609
5 years ago
How is that right at all lol, I wasn't even playing the account and EA customer service even said how obvious it was that I wasn't the one playing, different launcher, log in location, etc. As a customer, who spent a good amount of their hard earned money with this company - it shouldn't take a day to ban a breached account, and a month to investigate 5 minutes of footage.

So acknowledging it wasn't said customer who caused the ban, but keeps said customer who gave the company money banned? Doesn't make any sense to me.

At the end of the day they're only hurting themselves as now I can't even look at another EA game even if I wanted to because the account is banned.

EA won't get a penny more of my money just off principle - for such a big company they really know how to make the customer feel like they could care less about ya.
- LaughingSharko
  5 years ago
  @sugeb609 In the world of VPNs and easy-to-purchase technology, pretending "hacking" is pretty easy. I imagine it takes a while for the team to confirm or not.
  - sugeb609
    5 years ago
    @LaughingSharko yeah man imagine spending over $300 on battle passes on character editions to risk all that by using aimbot an software in non cometitive mode, where wins dont even matter.