can't login to Apex Legends with child account
After providing the correct login information on PS4 (verified on PC), I get the error message "We cannot complete this action at this time. If you need assistance please reference help.ea.com or answers.ea.com." when I try to login on my son's account. These two websites provide no direct information nor any parental permissions that I could allow by logging into my account to confirm that he has my permission to access Apex.
Edit: Post moved from NHL forums to Apex Legends forums. -CM
[CM - removed attached screenshot because of visible email address]
Hello, @ottomatic20
If your son is under the age of 13, they won't be able to play any multiplayer modes. This is in accordance with COPPA regulations. If he is 13 or older, please contact an advisor so they can look into this for you. To do that, open a case here. Thank you.