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ottomatic20's avatar
ottomatic20
4 years ago
Solved

can't login to Apex Legends with child account

After providing the correct login information on PS4 (verified on PC), I get the error message "We cannot complete this action at this time. If you need assistance please reference help.ea.com or answers.ea.com." when I try to login on my son's account. These two websites provide no direct information nor any parental permissions that I could allow by logging into my account to confirm that he has my permission to access Apex.

Edit: Post moved from NHL forums to Apex Legends forums. -CM

[CM - removed attached screenshot because of visible email address]

discussion
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hello, @ottomatic20 

    If your son is under the age of 13, they won't be able to play any multiplayer modes. This is in accordance with COPPA regulations. If he is 13 or older, please contact an advisor so they can look into this for you. To do that, open a case here. Thank you.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @ottomatic20 

    If your son is under the age of 13, they won't be able to play any multiplayer modes. This is in accordance with COPPA regulations. If he is 13 or older, please contact an advisor so they can look into this for you. To do that, open a case here. Thank you.

  • RedFace2109's avatar
    RedFace2109
    4 years ago

    Hello.  I'm having this same issue with my son.  So are there no play modes besides multiplayer that he can play in?  He has friends that currently play and have their parents as legal signers on an EA account.  

  • hayhor's avatar
    hayhor
    Hero
    4 years ago
    @RedFace2109 His friends are playing on accounts with fake birthdays. There is no other way around this for EA multiplayer games.
  • RedFace2109's avatar
    RedFace2109
    4 years ago

    As a parent, am I able to sign my son up to play?  When we go to the screen and i check that i'm the parent, the next screen asks for a ID and password which i provide but then we received the Unable to Login screen.  

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    4 years ago

    @RedFace2109 and @ottomatic20  just so you know:

    Apex has a PEGI rating of 16. PEGI have said this is because it 'features sustained depictions of violence towards human characters and moderate violence. Not appropriate for persons below 16 years of age. This PEGI rating only takes into account the content in the game and not the contact element, where players may be exposed to swearing and other offensive language from strangers in voice or on-screen text chat.

    The above is an excerpt from an article "A Parents Guide to Apex Legends" the article is a good read even thought it is from two years ago.

    There are a lot of Toxic people out there and you child might be exposed or a victim of Toxicity. I would think twice before allowing an under 13 year old to play this game. Whatever you decide it is your choice as a parent and I respect that just wanted to share some info with you.

    Depending on the platform you have you may also have to check into the parental controls of the platform itself. PlayStation and X-box and Nintendo as they have their own stuff that might be interfering. for PC you have to deal with parental controls with Steam, Origin or EA play as well.   

    I hope I as able to help you. 

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