Connection to server timed out Error

Hey @heisenbergelev11 to start with I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

They do not seem to help. This error is something else. I think its our servers if they are then I would really recommend u to fix the issue in our servers. If its our region plz reach out to this error problem and solve it. I'd be very thankful.

Hey @heisenbergelev11, can you share your UO Trace with us so we can take a look at your connection.

Darko 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 0ms 0ms 0% 203 / 203 0ms / 0ms
* Unknown Host * 192.168.255.14 2 7ms 6ms 0% 203 / 203 6ms / 15ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
da2.gos.ea.com 159.153.64.173 13 221ms 220ms 0% 201 / 201 220ms / 227ms

Hey @heisenbergelev11 there's not a whole lot of info there but on your last hop you do have an incredibly high pint time. A ping over 220ms is certainly going to result in you seeing connection issues, if you have not already tried the steps I posted above then I would recommend doing so now. It's also worth speaking with your ISP and showing them your UO Trace, they will be able to see the issue and work with you on improving your connection.

Darko 

The ping in my last hop is not the same as my ping in the game on singapore servers not just on singapore but on belgium servers. I get a minimum of 110 ping on singapore servers and a min of 150 ping on belgium servers which in my case is good and also with no packet loss. There's no problem with my connection. I also told u about my friends are facing the problem too and they have a better connection than me. So plz have a closer look  at our servers or this error. Thank You.

Hey @heisenbergelev11 a Ping of minimum 110ms or 150ms is not ideal, for online games you would ideally want a Ping below 100ms as anything over that is cause for concern.

Based on your UO Trace and other information provided I'd recommend speaking with your ISP to work on improving your connection.

Darko 

I know its not Ideal but the thing is its what our servers provide us no matter how much good our connection is we will get a min of 100ms. We also have a server of bahrain with a min ping of 45ms but the problem is its empty no one plays in that server so our only option is to play on singapore servers which provide us a min ping of 100 ms which I do get. Thats why I'm telling u this for the 3rd time its not my ISP or Internet its the servers. So plz take a look at this error. In my opinion this error has nothing to do with the connection cause I played on bahrain server too and Im getting the error there too.