Dealing With "1 Player" In Queue After Being Unbanned

Hello everyone,

I’ve been having an issue with my Apex Legends account for several months now. A while ago, my account was banned, but that ban was later removed. Ever since then, I haven’t been able to play properly — the game always stays stuck at “Queue: 1”, even in solo or ranked mode.

I contacted EA Support several times, and recently a representative named <removed - SU> told me that my account might still have restrictions or matchmaking flags connected to that old sanction. He suggested that I reach out here and also contact the EA Terms of Service team through the official appeal page.

I’ve already submitted multiple unban and appeal requests, but nothing has changed so far. I’ve spent a lot of time and money on Apex Legends, and I really just want to play again.

If anyone from the EA team or community can help me check if there are still any active restrictions on my account, I would really appreciate it.

Thank you for your time and support!

Kind regards,

Hello Rixx i saw your post and i am really curious if u solved this problem cause i also have this trouble for an year now infinite queue after getting unbanned. 

RixxFixxFire1717​ & JohnyVadagrei​ You would need to reach out to the EA TOS Team and let them know that you are having this issue.

• 1 players in queue | EA Forums

Thanks Sir ill contact them and see what happens. Hope i can finally play this game

Well man they told me they cant help me right now and contact them later lol. 

No, the problem hasn't been solved. No matter how I explain it, they just don't want to understand me. It feels impossible to get any kind of help JohnyVadagrei​ 

Same stuff man i opened 2 cases and they told me that they cant help me with this problem... Thats just Sad all the hours i put in this game just to be unable to play again