Forum Discussion

SmileyGecko123's avatar
SmileyGecko123
6 years ago

Falsely banned without explanation?

Greetings all,

Today I attempted to log onto my account, and it appears I have been banned, hence the message: "the clients game account has been banned: banned."

I am able to access the shop, lobby, firing range etc but unable to join games. I have been playing since season 3, and never used a hacked client, nor attempted to exploit so am fairly dumbfounded as to why I am now banned. I accept I am quite vocal in chat and the forums, though not to a degree that I believe could offend anybody.

I'm not here to complain about the ins and outs of the ban, but rather the faults of the system. No email, no message, no explanation. As a player, it is infuriating to be left in the dark with no explanation, knowing that EA do have the resources to email every player, but not any interest in doing it. I have complained to EA help, and am currently awaiting a response. Just curious if this is a one off or a widespread problem? Thoughts? 

discussion

12 Replies

  • hayhor's avatar
    hayhor
    Hero
    6 years ago
    @SmileyGecko123 You should have gotten an email. Also within the last few days they handed out punishments to people who quit glitched and used the below the map glitch.
  • SmileyGecko123's avatar
    SmileyGecko123
    6 years ago

    Yep, just read about the bannings. Don't believe I've ever exploited or left in a competitive game, but you never know. Definitely left a few times in casual though, so that could perhaps have an influence? 

  • xTomboyRespecte's avatar
    xTomboyRespecte
    6 years ago
    @SmileyGecko123 I wouldn't worry too much about being vocal here on the forums. Worst you can have happen here is you'll be banned from seeing/posting in the forums. Which is regrettable but as far as I'm aware they won't ban you in game as well unless you really went out of your way to make it happen.
    As far as in game, it's really hit or miss.
    If you type something inappropriate in game chat and someone screencaps it then sends it in you may be banned for it. I would imagine that the ban length would be dependant upon how bad the language was... with permanent bans most likely reserved for slurs, etc. Same thing goes for voice chat if someone records it. Don't expect that there's no consequences for behaving that way just cause a few trolls you've encountered/reported have managed to stay under the radar.
    Lastly, only you would know if you did something that would result in a ban such as what I mentioned above, exploiting, or cheating. If you really are innocent like you claim then support should be able to look into it and lift the ban.
  • SmileyGecko123's avatar
    SmileyGecko123
    6 years ago

    @xTomboyRespecter, thanks for the answer. I genuinely believe I haven't done any wrong, I wouldn't ever use a slur etc. Your response was proper helpful though so thanks for covering all the possibilities. 

  • SmileyGecko123's avatar
    SmileyGecko123
    6 years ago

    @hayhor, yup, I just got an email saying I "hacked or exploited",  so here's my complaint to EA in full:

    To whomever this may concern,

    I've just received an email claiming I have hacked or exploited using my apex legends account. I sent in a complaint yesterday regarding me being banned without explanation, and have recieved the mentioned email today explaining it.

    I am no hacker, and no exploiter. I have been playing the game virtually since release, and in that time have never received any bans or complaints regarding my conduct within the game. I have never used a hacked client, nor exploited, nor done anything against EA's rules of conduct, which I read through prior to sending this complaint.

    I am aware EA has been banning players for leaving ranked matches as of recent times. I must add I have left a single ranked match before, which I received a short matchmaking suspension as a punishment. I assumed the punishment ended there. This is an isolated incident, and was not performed to escape a ranked points loss but because the game itself crashed and the rejoin mechanic was not yet implemented into the game. I am also inclined to mention I was, and still am, a bronze player, so there would be no gain in me leaving anyways since I cannot lose ranked points.

    Otherwise, as mentioned, my conduct record is faultless, so I am at a loss as to why I might be perma banned. It is truly gutting to lose a year of progress and money spent because of the game itself crashing.

    If the isolated incident mentioned is indeed the cause for the ban, I see no need as to why EA would need to ban me twice for one incident. I am not asking for the ban to be completely rescinded, but to be reduced from perminent to match the limited severity and isolated nature of the incident.

    Yours sincerely,
    Dan