I got permanent ban and send inquiry to HQ but haven`t get any answer for a monthI have met two chinese and our squad have played so pooly and cussed on me by voicechatbut I have got banned by hate speech and they didn`t get any banwhy I have to get 'permanent' ban and two chineses are not banned?If you give me permanent ban then you give them same thing cause they did the sameor revoke my ban

@tohouyukari Post of the week lol

@tohouyukari no they have their sense of humor surgically removed.WE "the players" see this all the time. Every online game has a butt shield clause stating they can ban you for "no reason". Like here in Michigan, we have "at will workers" we can dismiss at our whim. I hope you can get it settled. Cussing people out, calling them names, etc. might work in voice chat as I doubt they record it. If you typed it into chat, it gets logged. A voice file is much larger than the small string of text. However they might have audio files compressed to some massive server someplace?? I seriously doubt it.

@tohouyukari Create a new account and continue playing and refrain from cussing. I usually just mute myself so there's nothing that can be said about voice chat.

@tohouyukari I really understand your frustration, and it's sucks when something like this happens...I really can feel it.there is nothing that can be done here, the community managers here can not do anything.their job in here is to keep the threads, replies, and community in check, they can not interfere or have access to interact with bans.I know that after a few emails to the Tos team you will start to get automated generic replies.I guess the best option is to keep trying with TOS team and also try to reach out to hideouts on discord tr twitter he might be able to help.that's the only option you got, other than this there is nothing you can do.but on the positive side, I know that some people got their accounts back but it was a year or so after.good luck

@tohouyukari We cannot assist with bans directly here on AHQ.If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/Thanks.

Got permanent ban unfairly | EA Forums

12 Replies

EA_Barry
Community Manager
3 years ago
@tohouyukari

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.
tohouyukari
3 years ago
I said 'have sent that ticket about a month ago but ain` got any replies!"
HogynDrwg
3 years ago
@tohouyukari Post of the week lol
tohouyukari
3 years ago
@EA_Barry hey are you kidding?
Xubunnytwo
3 years ago
@tohouyukari no they have their sense of humor surgically removed.

WE "the players" see this all the time. Every online game has a butt shield clause stating they can ban you for "no reason". Like here in Michigan, we have "at will workers" we can dismiss at our whim. I hope you can get it settled. Cussing people out, calling them names, etc. might work in voice chat as I doubt they record it. If you typed it into chat, it gets logged. A voice file is much larger than the small string of text. However they might have audio files compressed to some massive server someplace?? I seriously doubt it.
tohouyukari
3 years ago
@Xubunnytwo They are still ignoring me... haven`t received any replies for my multiple inquiries.... what a nice CS!
DankToliet
Seasoned Ace
3 years ago
@tohouyukari Create a new account and continue playing and refrain from cussing. I usually just mute myself so there's nothing that can be said about voice chat.
tohouyukari
3 years ago
@DankToliet doing that now. but is this right? why I have to be treated like a cheater?
tohouyukari
3 years ago
@EA_Barry Hey there
tohouyukari
3 years ago
@EA_Barry at least you guys have to give reply to your customer that is your job