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Jastiger's avatar
Jastiger
3 years ago
Solved

Hateful Conduct Ban- All Responses in Spanish???

I don't know where else to turn so I'm posting this on here.  I am at an absolute loss on how to handle this situation. I received in the middle of the night a 7 day suspension with a threat of a ban...
discussion
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @Jastiger, 

    Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome is:

    As we can't help directly on Answers HQ and as there is nothing more we can add to help you with this, I'll close this off here. Please follow that advice for help with your issue and ensure you've read the forum rules before engaging further on this forum. 

    - EA_Lanna

Asmodeus566's avatar
Asmodeus566
Hero+
3 years ago

@Jastiger 

Yes I read the part where you stated "Did you read the part where I tried to do those things and it won't let me?"

However like I said here on the forum no one can provide you with any assistance other than directing you to the proper channels. 

Again best of luck.

Jastiger's avatar
Jastiger
3 years ago

So to be clear, you're telling me that there is literally no way for me to communicate to a company representative of the company that I purchase their product and use their services?  That really doesn't seem correct to me, especially given that I've seen employees post on these forums before in other cases.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @Jastiger 

    no that is not exactly what I am saying.

    Community Managers do post here and help others, they are EA employees, however they do not work in the Terms of Service or other sections that work on issues such as yours and can only provide limited assistance and advice on what you need to do.

    Maybe A CM will chime in here and offer you some additional advice or steps that you might be able to take that I am unaware of but from my experience what I have suggested you do will not be any different.

    Again I wish you the best in your endeavor here. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Jastiger, 

    @Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals.

    The Terms of Service team exclusively handle those cases and they only operate by email. If they determined that the ban should remain in place after carrying out multiple appeals that confirmed it was correctly placed, that means the account will stay banned. 

    I'm sorry, I know you were hoping for different news.

    - EA_Lanna

    • Jastiger's avatar
      Jastiger
      3 years ago

      I just want to be 100% on this because this may end up needing to be evidence in a case here:

      Are you saying that it is EA's stance that they have a TOS team that is not required to communicate with or provide information to customers or clients of theirs in the event of a data breach, account suspension, or any other issue with their product?  There is no other method of contact? There is no way to investigate the other things on an account?

      That really seems at odds with what the TOS says as well as EA's own policies regarding account security.

      • Asmodeus566's avatar
        Asmodeus566
        Hero+
        3 years ago

        @Jastiger 

        Please re-read the agreement you agreed to for using the boards here, legal threats from what I understand are not allowed. 

        Account safety starts with you, you are responsible for your account.

        How to keep your account and hardware safe 101:

        1. Use strong passwords for you game account.

        2. Use strong passwords for the associated E-mail account.

        3. Do not share either of these passwords with others.

        4. Enable two factor identification for both the game and associated E-mail accounts.

        5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.

        6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. 

        A. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.

        B. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. 

        C. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller so please be careful. 

        7. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.

        8. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.

        9.Play fair, boosting and teaming are cheating.

        10.Play fair using cheating software or hardware is not fair and is really only cheating yourself.

        11.Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

        About point 6, A, B and C. I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

        If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

        If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

        I really do wish you the best of luck but there is really nothing we can do here on the forum for you.

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