I won a game of apex and when we wanted to go to the lobby to claim our reward we got an error and when we checked we didnt get any xp and in my stats it still said 1 win even tho that was my 2nd win ever. I want to contact the support but i dont know how.

It can happen for the stats to update with a delay, sometimes only after restarting Apex / Origin. From my limited understanding, there are both a local save and a cloud save for the account, these can get desynchronized sometimes (due to game errors, network issues, etc.).

@NolanGraysonnn Yes, there can be delays. It happened to me a number of times, including a few days ago, when I didn't get a kill, but which got added by the next run of the game.

@hecrazyyy Did you record it by chance?

@hecrazyyy That's interesting, my logs here indicate that your last match, a couple of hours after your post, was a win. If you check today, or play another match, does it update and display correctly?

@DoYaSeeMe I had games with multiple kills and my kdr stats didn't change. The number of kills didn't change. I can't remember if it was still in season 7 or season 8. I don't follow stats closely but do you think those numbers could update with a delay?

I won a game in apex but it didnt count!

16 Replies

Lord_Scorpion34
Legend
5 years ago
@hecrazyyy Did you record it by chance?
EA_David
Community Admin
5 years ago
@hecrazyyy That's interesting, my logs here indicate that your last match, a couple of hours after your post, was a win.

If you check today, or play another match, does it update and display correctly?
DoYaSeeMe
5 years ago
It can happen for the stats to update with a delay, sometimes only after restarting Apex / Origin. From my limited understanding, there are both a local save and a cloud save for the account, these can get desynchronized sometimes (due to game errors, network issues, etc.).
NolanGraysonnn
5 years ago
@DoYaSeeMe I had games with multiple kills and my kdr stats didn't change. The number of kills didn't change. I can't remember if it was still in season 7 or season 8. I don't follow stats closely but do you think those numbers could update with a delay?
DoYaSeeMe
5 years ago
@NolanGraysonnn Yes, there can be delays. It happened to me a number of times, including a few days ago, when I didn't get a kill, but which got added by the next run of the game.
hecrazyyy
5 years ago
i checked it, And it still didnt showed up. we did not record it. And it didnt only happen for me, it also didnt register for my friend. Is there a way to fix this? Because that was my 2nd win ever and it would be kinda sad when it wont count :/
hecrazyyy
5 years ago
no i did not :/
Srksii
5 years ago
@hecrazyyy War is a game where nobody wins!
hecrazyyy
5 years ago
Lmao hahahaha thats true but its a game where u are able to win and like i said. My and my friends win didnt register and thats kinda sad :/
EA_David
Community Admin
5 years ago
Hey, I have word that this is being investigated.

However, unfortunately we don't have any tools to recover specific matches that fell into the void. Sorry, I know that's more frustrating if you're on your first few wins.