False ban / automatic replies from EA

Hey passedoutpretty​​, 

Thanks for taking the time to give us some context on the situation.

I'm afraid we're unable to support appeals here on the forums, as we don't have the necessary tools or records to investigate. If you feel that an action was placed on your account incorrectly, you'll need to continue following these steps to create an appeal so our Terms of Service team can take another look. Please rest assured that your appeals are already manually reviewed by humans; the team simply uses template responses to relay their decision, so it's understandable to feel that the process is automatic. 

If the team finds evidence that supports the ban, you may receive an appeal-declined message. In that case, feel free to directly include any evidence that you're able to find and appeal again. In the meantime, please keep an eye on your case history page once that appeal is created, and the ToS team will reach out via email once that review is complete. Thanks!