Forum Discussion

ALittleDepresse's avatar
7 years ago

ive tried to open 2 apex pac

this has happened 2 times now but when I try to open a apex pack and I dc from the server it doesn't get me the items and just erases the apex pack all together.... what do I do 

2 Replies

  • Contact EA live chat support and tell them your issue, they can tell you what you opened and are able to put them in your inventory i am pretty sure, i had an issue once where some of my promotion items wasn't in my armory but now is, and they were awesome to sort it out for me.

    You should def do the same 🙂

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey @ALittleDepressed, as @Tolu_mt said the best thing to do in a situation such as this is speak with our live support team who will be able to assist you.

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat.

    Darko