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Fracture777's avatar
Fracture777
4 years ago
Solved

My Apex Account has been banned.

I was banned for cheating on August 16th. I sent a ticket and received a automated message just saying that I did cheat. Due to the fact I didn't cheat I contacted them again much more frustrated thi...
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Fracture777's avatar
Fracture777
4 years ago

They changed the category after pushing further. They were initially trying to ban me on the reason of cheating but since I wasn't they changed it to breaking user agreement which is incredible weak since 90 percent of people who play the game have probably broken the user agreement once. On top of that they are refusing to respond to me so the link unfortunately isn't helpful. I am interested in other avenues to approach this.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Fracture777,

The action on the account itself has never changed here, just to be clear. Cheating is a violation of the User Agreement and would still fall under that category, apologies if that caused any confusion. 

It looks like we've had three separate appeals and investigations into the matter. These are performed by a different member of our Terms of Service team each time, and in this case they've all come to the same conclusion based on our records. 

The ToS team has the final say in these matters, so if they're no longer reviewing appeals I'm afraid we won't be able to assist or change this in any way, sorry. 

  • Fracture777's avatar
    Fracture777
    4 years ago

    @EA_Mako  I understand that cheating falls under User Agreement but it seems extremely suspect that on the second appeal they would not confirm that I cheated and instead generalize it more. There also hasn't been three investigations there has been two because the third was just telling me they weren't responding anymore. I also find it hard to believe that the case was handled by 3 separate parties without any overlap especially because the third response arrived shortly after the second response. Given that I didn't cheat I am not going to be happy with any result that isn't refunding of all money invested into the account or a unban. 

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      4 years ago
      Hey @Fracture777,

      A third and final investigation was indeed performed, and the outcome was the message you're referring to stating they won't be responding to additional appeals.

      Each appeal is handled by a different member of the ToS team, but at some point it's no longer productive to keep reviewing the same information and records expecting a different outcome.

      This is not something we're able to review or change via the forums either, so I'll be closing the thread here. Thank you.

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