"My in-game currency is still there—but my 1,300 hours of trust got banned."

Dear EA Community Manager,

Thank you for your time and responses throughout this process.

After careful consideration, I’ve decided to stop pursuing the recovery of my account.
This has not been an easy choice. I’ve invested over 1,300 hours, made purchases, and played since Season 1—back when cheating was rampant and loyal players still held the community together.
Throughout all those seasons, I’ve respected the rules, and I remain fully confident that I did not violate any community guidelines.

I had no reason to break the rules or jeopardize my account. I invested time, money, and effort into building my gameplay and reputation.
Losing that would serve no purpose—and I would never put my entire account at risk for anything so reckless or irrational.

Still, the lack of transparency, the repetitive responses, and the absence of any specific explanation have left me deeply disappointed.
While I disagree with EA’s decision, I understand that you personally may be limited by company policy and internal review procedures. I hold no frustration toward you, and I genuinely appreciate your time and attention.

I’m stepping away—not because I’ve given up on fairness, but because I choose to preserve my energy for platforms that value loyalty, integrity, and clarity.

Thank you again.
No further action on my account is necessary.

Sincerely,

希望你能理解 或許非常多的人也被誤會 我可以認同你們在遊戲上反外掛的努力  但是1300小時不是輕鬆能達到。

Hey SUSABAKI​,

You can check your case history page here and look up Case 213031908. That was your original case on the issue where they provided that email and specified the specific rule that was violated.

You do not need to provide proof. The evidence is based on what our Terms of Service team can verify in our own records and logs of what took place. They will not be able to share details of this, as that information can be used by those that would try to bypass our detection. If you've appealed this multiple times and they declined to remove the ban, that will be final. 

This is not something we can change for you on the forums, sorry.

Dear Community Manager,

I’m writing again to ask for a direct and transparent explanation:
Which specific rule did my account violate?

In your previous message, you mentioned a warning email was sent regarding the violation.
I never received such an email.
I only discovered my account had been banned the following day, when I couldn't launch the game—and immediately submitted an appeal.

Here is what I can clearly confirm:

• I only played with friends in regular matches.
• I never use voice chat or text chat in-game.
• I have never used any cheating software or third-party tools.
• My account has two-factor authentication enabled.
• I’m willing to provide purchase records to prove I am the rightful account owner.

You stated an investigation has been “completed.”
What exactly did you investigate?
What evidence was reviewed, and what behavior led to the ban?
If you require me to provide additional proof, please specify what is needed so I can clear my name.

I’m a player from Taiwan, communicating with you using translation software.
Even with the language barrier, I’m doing my best to be respectful and clear.

I’ve invested over 1,300 hours into your game. I’ve made purchases, supported the platform, and I still have unused in-game currency in my account.
I believe a loyal player does not deserve to be dismissed with templated replies and unclear accusations.

Please offer a fair, transparent review process.
I simply ask to know the truth and have a chance to prove I did nothing wrong.

Thank you for your time and understanding.