Forum Discussion

New Vanguard

7 years ago

Open Letter for EA to Work on the Next Gen. Hacking Security System

Dear Community Managers and EA!
I think this is the time when you guys have to step up one level regarding cheaters. We already have the technology, it is time that you guys start to leverage it.

Currently the system is tedious, slow, unpredictable, and self-destroying. It is way too many games going down the road of filled with hackers and then regular players just deserting the game in the hope of a new game where there supposedly less hacking (as advertised many many times!)... Just to repeat the same process over and over.

Current system as it works now:

1.) There is no naming and shaming to protect the people's inocence until prooven guilty. With that our hands are tied to completely make the hacker's life a living hell. We could do it, but we aren't allowed.
2.) Reporting is so tedious and Untrustworthy that most of the people just don't bother reporting. I have to record the player's name (screenshot or video), alt tab out of the game, open a website (possibly log in too), fill out a form, check the time, game ID (If applicable), check the player's name again -because they use crazy names and characters I forget it after 20seconds)...

3.) Then there is no follow-up, there is no communication I can either pray to EA to actually deal with the hacker or try to write to support -who will tell me it is all taking care of, they can't give me any more specific information-. No timeframe, no nothing.

4.) Hackers having fun meanwhile.

The system is useless. Not working. By the time your staff create a list, check the games (if they got a tool at all to do, who knows I'm certainly don't because you don't give me any information about how you deal with hackers). The same happens over and over and over.

And yes I agree, sometimes the supposed hacker isn't even a hacker! That only puts more oil on the fire, since it just makes us, players also untrustworthy with our reporting! Then the vicious circle continues, we try to record videos, but no, naming and shaming on official forums/processes is unallowed... and it starts all over again. Its hacker, no its not - yes they are, they get banned... or not...

We don't enjoy our games like this and we don't trust your security environment anymore!

My proposal:

-It is time for the industry to start applying AI for recognizing hackers in game, on the fly

-As soon as hacking identified, initiate user account trace.

-Check the user account, trace the up, location, computername, ISP.

-Automatically send official communication to the ISP regarding the given time period and IP address of the person to be blocked

-With the same move, request police investigation from the ISP

-Ban the user account for life from EA, all of their games not just the one that they were hacking in

Obviously this system only works when there is no human interaction. Both the ISP, Both the Police and both EA need to prepare a system, working together hand in hand, flawlessly.

End result is a secure environment, and this is the future.

Humans just cannot handle this, we are fighting hackers easy -almost- 30 years now. The current system doesn't work.

I want everyone to sign. I want EA to start working on this, or else all future games will have the same over and over.

discussion

15 Replies

OnePunchPerson0
7 years ago
this should be pinned
MjNaise
7 years ago
And that´s why most devs nowadays go the easy path.... develop game for consoles first and then just release it on PC too, but don´t take the PC community serious or even care about them... it´s only for additional cash income.
I´m not saying Bioware did it... but if you watch the market nowadays, you can see a pattern.... it´s all about max profit.
And that´s easier on consoles because you don´t have to make additional contracts for anticheat software, don´t need to hire additional support to check reports and you don´t need to hire some extra devs who develop different systems ingame to prevent cheating or help other people reporting them.
HyperXMousepad
7 years ago
Here's the problem: Let's say you create a sophisticated AI to detect cheaters. The cheat devs will then just find ways to humanize their cheats to fool the AI. It becomes a never ending game of cat and mouse just like the current system. As for the ISP and police actually caring about individual cheaters, dream on. The world has way bigger E-security issues to worry about than some guy cheating in online games.
Prupisek
7 years ago
its not hard to hide your adress so calling police and contacting ISP would end up into someone else doors meaning its stupid idea, also as laws go that would apply only to software creators more like than users.
As for AI detecting hackers, its all nice idea until you realize its not free and there must be someone to fund that and thats why its not super spread as investors are interested in profits and they dont see hackers a problem enough to invest large sum of money into AI
_4OP3_
New Vanguard
7 years ago
In Response to:

Here's the problem: Let's say you create a sophisticated AI to detect cheaters. The cheat devs will then just find ways to humanize their cheats to fool the AI. It becomes a never ending game of cat and mouse just like the current system. As for the ISP and police actually caring about individual cheaters, dream on. The world has way bigger E-security issues to worry about than some guy cheating in online games.
------------
Yes it is already a never ending story. Hackers getting better and need to find new solutions.

It is already a cat and mouse game since years. Did you know that at Microsoft there is a game called blue and red? They got two highly trained team, full of people. One is playing the hacker the other is the Security group. And they do this DAILY! This is their job what they are paid for, and one group constantly trying to hack into MS servers/environment, play the system, the other need to make sure they are protected.

This is real, its working, and AI with deep learning can learn whatever a human can do within mere minutes/seconds. If the AI trained properly, after a while it won't be beat with human hacks... Only with AI hacks. 😉

And you see, in your comment lies the truth. People and even the gaming industry believes Gaming is "just" about gaming.
But you do remember John Carmack and John Romero Right? And Wolfenstein? And what they kind of started as a game, it grew up to multi-billion $worth industry.
Just like Apple and Microsoft.

I advise everyone to look up the big Game companies on Stockmarket. They are in the money business. They aren't in the "lets have some fun" business.

Also this is technology we are "playing at". And whatever tech. you're using, you have to adapt and learn to use it properly. This is the era where gaming industry need to step up, becaue the hacking got so easy nowadays in minutes with the tools available (I could do it easily, you could do it, just we don't want to, but thats another topic).
_4OP3_
New Vanguard
7 years ago

its not hard to hide your adress so calling police and contacting ISP would end up into someone else doors meaning its stupid idea, also as laws go that would apply only to software creators more like than users.
As for AI detecting hackers, its all nice idea until you realize its not free and there must be someone to fund that and thats why its not super spread as investors are interested in profits and they dont see hackers a problem enough to invest large sum of money into AI
-------------------
It is not hard to find the IP, even if youre using tricks. Ever trick can be beaten just you need to know how to do it. That is why Security is a separate industry, just like every other department of the industry.

We don't have to figure out how AI works and not. That is not our job. And the price. That is the job for EA and the game devs, not us.
They have to stop neglecting it, and start working for the proper solution that makes our games FUN again.

Besides, you already pay for this particular thing: Namely a fair game with fun gameplay where everyone is equal. But not, currently, hackers are winning the game and killing the fun.
_4OP3_
New Vanguard
7 years ago
Just look at Apex Legend's general Discussion.
Hackers.. Chineese Hackers... Proof for hackers inside...
Every game dies nowadays due to hackers (that is PVP based I mean). Division 2 will be exactly the same as Division 1, we start playing enjoying, entering Dark Zone, Bang! Wallhacks, dmg hacks, end we supposed to "report".
All the crap all over again. Every year, every game. If people won't call out the Game industry to step it up, we do this every year, we pay for the game, enjoy until honeymoon over 1 or 2 weeks, and then put the game on the shelves and spend our money on another game.
MjNaise
7 years ago
Some games die to hackers.... Good example is "All Points Bulletin" back then (extremly good game but after some weeks infested by hackers).
Other games devs take our reports seriously and don't hide them and turn into successfull games after an intial drop due to hackers.... Good example here is rainbow6😕iege.
Apex devs and EA need to take a stance on this problem instead of staying silent... People are getting more and more mad at both companies and wont buy into future games if nothing is done in this one right now.
Again a good example is ubisoft with rainbow6.... First stayed silent, even cheating was rampant and people got realy realy mad.
After some time decs changed their mind and have been very open and admitted there is a cheater problem.... They then implemented fairfight and battleeye, let it collect data 2 month and then the huge banwave came with every name of every single cheater announced public ingame.
People got so happy again that suddenly the playerbase started incresing again very fast and now this game is already in its 4th year and still successfull.
There are still some cheaters left, but they get banned fast and ypu only meet them in 1/100 matches
fearxtreme117
7 years ago
hmmmmm
fearxtreme117
7 years ago
Already a lot of cheaters on asia server, most of them using aimbots and wallhacks. Please Respawn and EA do something or this game will die in 3 or 4 months.