Please help me. I did not cheat, but my account was banned.

JkerShot wrote:

I have already filed an appeal

JkerShot​ That's good!

Now you would have to wait for a response from the EA TOS Team.

JkerShot wrote:

but I don't know how to contact the EA team

• EA Help | EA Account locks, bans, and suspensions

• EA Help | Contact EA
  
  

JkerShot wrote:

I can't find the location for human support.

Depending on what you need, any direct support from EA can be found here:

• EA Help: Official support
  
  

JkerShot wrote:

I hope you can help me.

Besides directing you to the EA TOS Team, I sadly cannot assist you further.

JkerShot wrote:

I swear to God I did not use any cheats.

I have no way of determining this so please contact the EA TOS Team.