"I have been playing this game since February 5th 2019 on PS4 and recently a brand new PC for Christmas."
With "brand new" do you mean this for every part? Or is it possible you have any 2nd hand PC components that were bought from online marketplaces such as ebay?
There are a lot of PC components on sale from folks who received HWID banns for aimbotting that will trigger a warning to the anti cheat software.
@WingmannedbroYes, it is a brand new PC. I specifically picked all the parts and even has my username on the casing. It's from iBuyPower. Took literally almost a month to get to me.
I'm currently playing Fortnite, Battlefield and COD: Modern Warfare and still destroying everyone. And I'm not even banned. Literally playing LoL right now(waiting for my friends to start) and I'm just killing it out here.
Gaming is my life, why would I cheat? In fact, why would I even cheat on my main account? It's the same email I use for all my games I play on PC and PS4. It makes zero sense to even cheat on it. And seeing how Ninja recently got banned on Apex for whatever reason. I'm not shocked this happened to me.
Edit: I just remembered that Battlefield is literally from EA. And I'm over here playing Battlefield 4 and 5 with 40-50 kills on a good game getting Top 1 on my team most of the time. How is it that I'm not even banned on those games from the same company. Yet, when I'm playing Apex Legends using my same skills, I'm banned on that game?
I have no idea what they are doing over there thinking it was a good move to green light banned me. ugh. Just irritated right now tbh. I don't even want to turn on my PS4 to try to see if I can play there. At least I'm still playing Battlefield quite well and making the other team rage...
@Veilfreyja_OnPS4 wrote:@WingmannedbroYes, it is a brand new PC. I specifically picked all the parts and even has my username on the casing. It's from iBuyPower. Took literally almost a month to get to me.
I'm currently playing Fortnite, Battlefield and COD: Modern Warfare and still destroying everyone. And I'm not even banned. Literally playing LoL right now(waiting for my friends to start) and I'm just killing it out here.
Gaming is my life, why would I cheat? In fact, why would I even cheat on my main account? It's the same email I use for all my games I play on PC and PS4. It makes zero sense to even cheat on it. And seeing how Ninja recently got banned on Apex for whatever reason. I'm not shocked this happened to me.
lol yeah I heard about Ninja having been banned incorrectly. If your PC is brandnew that rules out any HWID bann triggers (some other posts cropped up here from folks who bought a 2nd hand GPU)
Seems Apex really has an issue with incorrect banns on accounts, you're far from the only one who has reported this here. Unfortunately this is only a community forum and we can't really do anything other than advise people to be cautious when buying 2nd hand PC parts that seem to go for prices that are too good to be true.
It's likely that one of the EA forum mods will reply here soon, they may help you out with something, they're pretty good folk out here. Hope they can rectify your issue soon tho.
But hey, at least your new PC account didn't have 700 worth of skins on it right? I know for a fact that EAC does have an algorithm in place that has blocked new account creations, perhaps against smurfing or something else and figures of it's activity were released a few months back in the summer. It's likely that the incorrect bann has literally nothing to do with your games or use of controller in the first place.
Hang tight.
I made an appeal on why I got banned to them a few days ago. This is what I was given.
"Hello,
We noticed that your EA account broke EA’s gameplay rules.
Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features.
• Read up on how to play by the rules at (link)
• Review our full user agreement. This is what you agree to when you play EA games or use EA Services:
What this means
When we talk about cheating, we mean things like using external tools, performing in-game exploits, or abusing glitches or bugs."
Yet, I'm on a new account doing the same thing using a controller on PC, having to go to Task Manager to delete "Lighting Service(32)" otherwise the game will crash for "violation of a software". And everything seems to be fine. I have the 4k damage badge with Bangalore (18 kills rip) with the new account and my name is "Bannd4Being2Good".
So far, nothing has happened to that account and I'm still currently playing the game just fine. Level 27 right now, even though Apex Tracker shows me at level 8.
I just re-read that email and I think Razer's mouse RGB program called "Razer Synapse" got me banned because of LightingService(32 bit) that crashes the game. And so the EAC thinks I'm trying to use a 3rd party software tool to cheat in the game... Do you think that could be the root cause of it all? Seems more plausible. Every time I open the game, I keep forgetting to delete it. So the game crashes, I delete LightingService (32 bit) and reopen the game. Then, I'm able to play perfectly fine.
Could that really be the case tho? Easy Anti Cheat has a whitelist for allowed software that their algorithms can identify and do not trigger any flags made against an account.
I'm having a hard time imagining that Razer Synapse is not whitelisted since this software has been around for many years now.
I doubt using a Razer Naga is considered cheating.
16 kills in a game? thats how many teams? 16/3 = 5 teams
i dont run into 5 teams in a match that often and i don't single evenhandedly kill every one of those 5 teams by myself. i mean chee, why not 7 teams? oh yeah you said you killed 22 one time which is 7 teams. lol. and your not cheating why not show us some videos of these feats on youtube...
where did all those bullets come from to kill 5 teams when they're so close to each other...even 7 teams... 1 person takes 2 clips, so 22 people is 44 clips, how did you get your hands on 44 clips...
the problem is a hacker can kill me in less than a clip.
Look at my wins on ps4. I'm also Diamond Rank. I have more than 8k kills total. It's more around 11k. Look at my kills with Wraith and Full squad wins.
This is the same EA Origin account I used to log into PC and use my controller with. And somehow I'm banned. And yea. I got 16 kills on PS4 ranked games.
@gg123xyz wrote:16 kills in a game? thats how many teams? 16/3 = 5 teams
i dont run into 5 teams in a match that often and i don't single evenhandedly kill every one of those 5 teams by myself. i mean chee, why not 7 teams? oh yeah you said you killed 22 one time which is 7 teams. lol. and your not cheating why not show us some videos of these feats on youtube...
where did all those bullets come from to kill 5 teams when they're so close to each other...even 7 teams... 1 person takes 2 clips, so 22 people is 44 clips, how did you get your hands on 44 clips...
You sound kinda unhinged.
@gg123xyz16 kills was PS4 ranked Bronze and Silver. 22 kills was PC with controller ranked Bronze and Silver. So yeah, it's possible.
And because of SBMM. When I moved to PC with controller, my account was level 1 but still level 600 on PS4. So I was easily able to get a 20 kill game within my first few games. Everyone was like level 2, 3, 5, 8, 9, etc..
I've done it on PS4 as well.
its too bad u got banned with your skill clearly so being the reason 4 your epic number of kills. mary sue.
It is the razer app, battleye anti-cheat will not work with the razer apps i need. i have a gaming key pad i got for chrismas, razer brand, tried dayz and arma 3 with it battleye won't start the game untill it was uninstalled. figured apex did the same but banned me instead of kick me off when logging on. I know it is too because i know i didint do anything, had other issues with other games anti cheat and the dates match up. i got the key pad dec24th, i get banned dec 30th. I know my keyboard and mouse config. software run fine but most anti-cheat software my games use don't like razer apps. i came to pc from ps4 and the transfer was heart breaking, losing every thing. Coming back i put 10$ in for mirage so im not off to a bad start, banned few weeks later after chrismas. Not saying paying should make you unbanable, but should show loyalty and support for the game. Id like to say if my appeal does not come through there is no investigation what so ever when it comes to cheating, the entire system is just the anti-cheat software assuming.
More proof razer apps have problems with anti-cheat softwares
Razer Forms: https://insider.razer.com/index.php?threads/games-that-dont-work-with-cortex.13491/
Don`t talk things that are nonsenses.
Its not Razer software.
I got Razer Synapse for all of my devices, mouse, headphones and keyboard, as well as chroma and other stuff.
I get custom lightnings and so on for the RGB, as well as leaving only 1 DPI, cause i accidentally click and i don`t need only 1 DPI anyway.
He may very well be cheating, so do you think he will come here and admit that he cheated? Did you really think that?
He may have macros/scripts, no recoil stuff or playing Mouse and Keyboard and lying the system he is using controller, to get the aim assist.
Or he may use Cronus or SP or whatever other cheats there is for controllers.
To be banned, they definitely detect something, and believe me its not the Razer software programs.
DarthValtrex, you dont get good overnight, as well as you are not fixing your aim for like a week or two. This stuff may(i don`t know) on controller, but its not how its done on mouse/keyboard. As well as the recoil control.
@Shotgunjake21Well ya, you can create macros with it and do things with it that violate the TOS. So it's easy to understand why that would create problems for you..
I can understand the 0 tolerance policy for it as well. Cheating is absolutely horrible for a games player retention. It negatively impacts the player population and it also negatively impacts the amount of time people play.
When you're an honest player and get destroyed by someone cheating it ruins the fun/game for you. It's really frustrating in games like this because it can be difficult to win rounds and have good rounds. Imagine struggling all night, finally have a good round going and you get destroyed by someone who's cheating?
The anti cheat is FAR from infallible, i deleted my gigabyte auros RGB control because both PUBG and Apex think im harbouring cheats in it.............
The programme that controls the pointless pretty lights on my computer is apparently used to cheat???????
Where does that make any logical sense?
@Shotgunjake21 wrote:
@LordloshBangDo you Think a cheater would waste the time complaining about being banned? No he just make another account and start over.
Yes i think so. Check this thread.
https://answers.ea.com/t5/General-Discussion/I-was-Banned-for-cheating-but-i-didn-t-cheat-attached-photos/m-p/9994162#M132991
Check the post from MeltedIron00.
This dude already cheated in 2 other games, and have lifetime ban in CS:GO. I guess its for a reason.
A lot of cheaters come to complain about this, cause they spend money fur stuffs on their account, and thats why they want them back.
Again i`m not saying you are cheating 100%, but i don`t see how they will ban you for no reason.
Again i`m running all kind of Razer apps(no macros, never ever created one), and never ever have a problem with them.
Again nothing against you i just don`t believe people over cheats. Back in the CS 1.6 time we were playing heavily and i have a team. After a long period we understand one of our team members were cheating. :D
Same stuff happen on CS:GO, but we were playing more casually with the guys. Its people from my country, and we talked pretty much every day.
So my trust factor is very low, especially here on Apex, where so many people are cheating and running all kind of soft cheats.
And again nothing against you, you maybe clean, but once again Razer app has nothing to do with it, unless you have macro on it.
I see where you are coming from. I just don't want to be the guy who goes around a ban with a new account. i only invested 10$ for a ledgend so im not deep in. im 95% sure it was the razer app, battleye would not let me load dayz or arma with it installed. I only got an email only stating i cheated, not even what the detection was. That makes me mad because i can't find the problem and prevent it again. Hence why i assume razer was the problem because i had other problems with it on battleye(and the op of this thread claimed to had the same problem with razer apps). I thought i might have been hacked but i go through steam and use steam gaurd so i feel that is unlikely. Besides i barly played apex on pc due to being new to mouse aim(poor shot), but now im so used to mouse and keyboard can't use controller aim anymore when i try to play a console, but i can't play pc because im banned.
Being banned makes me feel like im not welcome in a comunity ive loved since titanfall 2, im going to respect the ban, i hope it will be sorted and i can play again. Respawn has yet to reply to my appeal, if they do ill post an update, untill then this it the last message ill post on the fourms. Apex is a great game, and i say the best battleroyale tittle, but im going to buy tittanfall 2 on my computer for my fix.
This does not help as its not my pc gameplay late 2020, but my old ps4 gameplay in early 2020. Back when i could shoot :.(
Not my best, or my most freindly, but good some plays.
Razer Synapse has a function to turn on Turbo for left click, that clicks up to 20 times per second, without even using the Hypershift function. You may have done really well, got reported, and they found Synapse running in the background. That's the only thing I can think of. To me, if you can bind fire to the mouse wheel, enabling turbo should be allowed too.
Community Manager
