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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Mistake banned

Hey @R0GUE-l7, you're welcome to put in an additional appeal as you mentioned doing here until the Terms of Service team says they won't be able to look into the situation further.

Ultimately the TOS team has the final say in these matters as they're the ones able to look through our records and the account activity to see what happened at the time.

We're not able to look into this further via the forums or provide any different answers than the TOS team I'm afraid, so your best bet here will be to keep an eye out for a reply to your most recent appeal.

20 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @R0GUE-l7 No, sorry.

    We're not able to look into this on the forums.

    You would need to appeal this by creating a case with an advisor to have the Terms of Service team investigate, which you've already done.

    At this point you've done what you can and I see that case has already been passed along to the TOS team, so you'll just need to wait to hear back from them.
  • R0GUE-l7's avatar
    R0GUE-l7
    5 years ago
    @EA_Mako plz give em my feedback I believe I was in a hacker server and I was instant banned like what’s going on with shivfps please give them my feedback I turn on 2 step and I change my password is there anything else I can do to prove my innocence?
  • BinkDeBook's avatar
    BinkDeBook
    5 years ago
    @R0GUE-l7 I got falsely banned. I appealed TOS initially (before I even got an email). Got Denied. Made a 2nd - got denied.. 3rd and on its been - were not going to unban you, instant responses. Best I can suggest is keep trying, but so far there is a group of us, all in the same boat. ☹️
  • B0n3SawMcSizzla's avatar
    B0n3SawMcSizzla
    5 years ago

    @EA_Mako @BinkDeBook @BinkDeBook EA Help said my ban was direct from Respawn on 4/26. Is that EAC? I have reached out to some Respawn developers using LinkedIn in-mail and also to Respawn on Twitter. EA Help tried to hi-jack the Twitter convo.. 

    I have provided video evidence from right before the ban: https://www.youtube.com/watch?v=syKTslpypW4&list=PLQ-Pq_k3jeyRBu3ALVvl1xv0Kpd3XXZ50

    Whatever this is, it appears to not be straight forward hacking. I think they owe it to their customers to look into these requests.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hey @B0n3SawMcSizzla,

    The Terms of Service team is the one that's able to look into account bans. They'll have full access to all records necessary to check into the account access and activity to make a determination on what happened.

    If they've already reviewed multiple appeals and have decided not to remove the ban, I'm afraid we won't be able to assist further.
  • B0n3SawMcSizzla's avatar
    B0n3SawMcSizzla
    5 years ago

    @EA_Mako Yes, but the ban was direct from Respawn TOS isn't prepared to help with anything beyond hacked accounts. This genuinely is a EAC bug or it might be considered an exploit since we went on the balloon in Olympus by Hammond Labs that was removed in S9? I remember reading an article about how they were banning people for using that jump tower. If you watch the video, I was trying to go the other way, but regrouped and my squad took it.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @B0n3SawMcSizzla
    If an account was hacked but there was no ban, an advisor can help out with the situation. If there is a ban, that part falls into TOS territory.

    TOS reviews all banned accounts, whether hacked or not. They're absolutely capable of reviewing all aspects of an appeal regardless of how the action was initially placed on the account.

  • BinkDeBook's avatar
    BinkDeBook
    5 years ago
    @B0n3SawMcSizzla So how did you get the information that your ban was direct from Respawn? Vs. from say EAC flagging it?
    I kept asking if the fact I got caught on a few servers during what appeared to be DDOS attacks, and somehow survived until it settled down 1 or 2 times out of the 4 or 5 times it happened - caused the Respawn checkers to fire me as one of the ones involved.
    But got no clear answers other then we won't discuss that.
  • B0n3SawMcSizzla's avatar
    B0n3SawMcSizzla
    5 years ago

    @BinkDeBook The EA help rep talked to his manager and they said that EAC reports come from Respawn i.e. from "above." That is why it is so difficult for TOS to overturn anything. Really, TOS could be replaced by a script that looks at the JSON file. Maybe I got caught up in some DDOS BS. One of my teammates (random) said something very suspect about how he was getting disconnected all the time. It just sounded weird. I was like , 'yeah its been happening alot," because I was getting disconnected a lot around the end of season 8.

  • BinkDeBook's avatar
    BinkDeBook
    5 years ago
    @B0n3SawMcSizzla Via the EA Help on Twitter? I had asked them initially and was told to go through TOS. I guess I need to go back via that route again. I tried pinging Hideouts on Twitter about it, never got a response.
  • SquishyVader's avatar
    SquishyVader
    5 years ago
    @EA_Mako I read a lot about accounts being hacked, is this genuinely a common thing?! You guys can tell by someone’s IP right? Is it time for two factor verification to protect our accounts??

    It seems like hackers are going after active accounts, which is odd. Like many players I am hyper sensitive to my stats and would notice if they plunged or spiked without reason. If a player notices this, can they raise it for investigation?
  • rockyboy1998's avatar
    rockyboy1998
    5 years ago
    @SquishyVader To answer your question, yes hackers do go after active accounts.

    I'm not entirely sure why they would but you see a lot of people on here posting about how their accounts got hacked and they have been banned.

    It's really good that you take notice of your stats because if you do ever see anything change drastically in them then get in touch with EA straight away.

    I have TFA already turned on for my account I believe I'm not sure if it is any different across the platforms though.

    The live chat EA servers are always a good help as well.

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