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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Save my apex plz

Hello, @Jayger_TW 

I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.

5 Replies

  • I've used multiple appeals with no results, that's why I came here seeking answers. Also, I've noticed there are many people experiencing the same situation as me!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Jayger_TW 

    Unfortunately, we're not going to be able to help with this. If all 3 disputes have been used, the ban will need to stay in place.

  • @EA_Aljo Then why did the customer service tell me just now that they would report it to the TOS team again? Or is this your usual way of deceiving players? In fact, it's just left to the automated response system to decide and directly eliminate.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Jayger_TW 

    You're welcome to continue this with support. We cannot help with bans over Answers HQ.