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DoYaSeeMe's avatar
DoYaSeeMe
4 years ago

Re: Why EA not fixing server issues

@Zer0_Calculati0N Big network latency, lag spikes and packet loss are mainly network issues, it's actually very rare to have a server causing these. Also, servers are not owned by EA. Hosting for Apex Legends is provided by Multiplay, who books machines from big data centers across the globe, mixing dedicated machines with public cloud to offer scalable hosting. Basically, those are machines owned by Google, Amazon, Microsoft, etc., they don't sit in EA / Respawn's basement like potatoes 🙂. Those days are long gone. In conclusion, the internet is not owned by Respawn / EA, so they can't fix it.


Other games require a smaller bandwidth for their data, are less sensitive to delay, require lower update frequency, use different hosting data centers that are closer to certain locations than the datacenters used for Apex. Those that work better for you might be much worse for others or would really struggle if having to deal with more complex features and higher bandwidth / data frequency.

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  • Axs5626Sxa5001's avatar
    Axs5626Sxa5001
    4 years ago
    @DoYaSeeMe

    Most people aren’t as knowledgeable on this topic as you are.

    Hypothetically, what would it take to address/improve the issues detailed by OP?

    Is there a service better than Multiplay? Is there anything realistic that EA can do in your opinion?
  • DoYaSeeMe's avatar
    DoYaSeeMe
    4 years ago
    @Axs5626Sxa5001 I talked about these here: https://answers.ea.com/t5/General-Discussion/quot-My-internet-is-fine-quot-No-it-s-not/m-p/10544890#M170871

    As for better servers, there is no real proof that they are below what they should be. machines that underperform are getting replaced, because they don't affect just Apex (they can be booked by other games using Multiplay hosting or by other services from time to time).

    For the players to test whether a server is causing issues and not other factors, they would have to play on top end gaming devices, connected to that machine in a closed / private LAN, with technicians continuously monitoring everything, so similar to the pre-pandemic professional tournaments or to pre-launch QA testing sessions. Since that is not possible, players aren't really able to determine the the root of the problem, it's all assumptions.

    Wouldn't it be a very stupid and risky move to spend hundreds of thousands to millions to switch hosting providers based on assumptions, with a very high chance of not solving the issues or even make some of them worse?
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    4 years ago

    @DoYaSeeMe you have skills and seem to know what you are talking about and I really appreciate your explaining how you see things via the knowledge base that you have.

    so lets make an assumption (I do not like making assumptions) that the servers are perfectly fine and have been so since season 1. We all know (that is those of us that have been playing so long) that seasons 0-9 have had their issues and bumps and such but have run basically pretty smoothly.

    Season 10 hits and there are major issues: Code leaf, code wheel, code snake, code shoe, unable to connect to server, Origin token missing while trying to connect or appears mid game, rubber banding, slow-mo games, server timed out, etc. the list is long. This happened world wide not only in one city, area, country or continent. I find it hard to believe that so many people have been so adversely affected worldwide by their own internet connection or ISP's so either there is a major software (Apex game) problem since season 10 updates that are causing this problem, their servers, yes theirs as they own, rent and or pay for a service that should be working properly or it is a combination of both.

    Please enlighten us on what you think happened all of a sudden with season 10 and all of the connection issues or what you think might be a possible solution to advocate to EA/Respawn/Origin and or the player base.

    The community welcomes your response.

  • DoYaSeeMe's avatar
    DoYaSeeMe
    4 years ago
    @Asmodeus566 First of all, there are no perfect servers, all fail at some point. A good server is one with a low failure rate, which can be anywhere from like 1% to 5%. Sounds like a lot, but not all failures result in game breaking or even noticeable issues. Anyway, all hosting companies have similar failure rates and working properly means to stay below the acceptable values.

    I'd say all seasons had issues and they haven't started all of a sudden, but gradually became more and more noticeable. It's not unusual, expectations and demands rise constantly, players become more sensitive, game gets burdened with more content, patches, additional security measures, there are more cyber attacks, more cheaters. But the gaming devices that the players own don't evolve with the same speed, for most they're the same as when the game launched, so they get pushed closer and closer to their limits with each update.

    EA / Respawn and basically most other game companies already know the solution, they don't need the community to come up with the suggestions. What they need is a much better network infrastructure, an internet well tuned for real time applications, much better secured and protected against cyber threats. Basically years and trillions.

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