5 years ago

REAL TALK about new Heirloom system... after I talked to EA specialist.

Pre-Story - (What led me to contact them):

I didn't even see the last update notes, as I work 12-14hrs a day and just hopped on to play. A friend told me you can now earn shards from Apex packs. I have a lifeline hierloom I got randomly (After maybe $400 invested into this game overall) and I'll NEVER use her. Don't enjoy her and she's my squad mates hard main.

Very disappointing, but I thought "it what it is.I'll get it eventually.

I've wanted Bloodhound's heirloom forever, and have opened hundreds of free and purchased packs sine I got hers half a year ago... and thought, last night, why not. So... I spend $100 more dollars for enough to buy about 118 apex packs with what I already had.

Opened every one of them... not one shard.

Then I research and find out I'm not eligible or something? WTF is this? I spent over $500 on this game now between my two accounts... and don't even get me started on my two son's accounts... and I can't get a hierloom?

Hell, I'd rather have my money back and they can just take back every single thing I got from those packs.

It's BS...

What did I find out? (after talking with them):

I just got finished talking with the specialist at EA games (customer support was confirming with the specialist on this subject as we spoke), and they basically said:

"We're sorry, but it's how it is, and deal with it." They weren't rude, but that was the basics of the reply.

Then they proceeded to tell me that:

"there is actually NO GARENTEE on getting a heirloom at 500 apex packs."

and that:

"It cost 150 shards now to get a single hierloom. We're sorry you didn't get a single shard your last 150 apex packs, but the algorithms are tricky like that."

I said:

"Seems like it's a way to get people to gamble their hard earned income on something that most likely won't be there."

The customer support worker's ACTUAL REPLY:

"I agree. Seems that way to me as well."

Yeah... that's LITERALLY what they said.

discussion

21 Replies

shadowninja5044
5 years ago
@MadHouseSagas Yeah, it is pretty annoying. I don't own an heirloom myself, but I get what your coming from.
Godisbullen
Rising Ace
5 years ago
The in-game currency and economics are totally messed up, obviously designed to make you spend more.
The tokens are basically worthless, and only there to give you a false sense of worth. You can only use them while also spending coins for exclusive "deals".
The chards are a myth. I haven't seen one, and I've actively played since launch and spend quite a lot of money.
Don't ever forget. EA only care about money. I'm not the first one telling you this, and I won't be the last.
SpyrosFPS
5 years ago
@Godisbullen @shadowninja5044
@MadHouseSagas
You got Lifeline heirloom then Heirloom counter got reseted. You need another 500 packs to get 150 shards and unlock Bloodhound heirloom.
You don't collect shards. Shards drop 1 time then you choose heirloom and that's it.
You must be very lucky to get a heirloom before 500 packs..
When a player opens an Apex Pack, there is a <1% probability of a Heirloom Set dropping.
( Dropping 150 SHARDS )
A player cannot open more than 500 Apex Packs without receiving an Heirloom set.
(150 SHARDS)
It's the same system as before but now it drops shards and you can choose your heirloom.
Well that's what i understand. If it's different then correct me.
hayhor
Hero
5 years ago
@MadHouseSagas The person you talked to doesnt have a clue. Your counter to 500 packs reset when you got lifelines.

You dont get shards one at a time. You will open a pack and get them all at once.
Koochi-Q
5 years ago
So I first commented on your other post but since you copy pasted, I’ll do the same here:

@MadHouseSagas There’s a couple of incorrect date in what you said so I’ll keep it short but simple:

1) the shard conversion wasn’t in the last updates but few updates back, going back at least a month. So even if you work 12-14 hours a day, you could’ve heard about it.

2) so you first buy stuff and then do your research? That’s a backwards kind of way of doing things? But it’s not $500 that you need to spend to get an heirloom. You need to open between 1-500 packs to get an heirloom after every heirloom you get. 500 packs is basically the equivalent of $500 since you can buy bundles.

3) you spend it between 2 accounts... it needs to be on 1 account... so, no telling how many on your sons’ accounts cause it’ll be the same story. Needs to be on one unfortunately.

4) take your money back after you spend money and aren’t happy with the outcome? Same rules apply here as in the casino.

5) she is kind of right. 1/500 packs guarantees shards now. But there’s been claims of people opening up 500 without shards (again, on one account). In that case you can make a case cause they already stated that 1 in every 500 should net you shards. But if she said it like that, it’s not the best way for someone with lacking info on the matter.

6) in the ‘shards pack’, or heirloom pack as it was first called, you get 150 shards to buy the heirloom set of the character you want so it’s the same as before.
DarthValtrex
Hero (Retired)
5 years ago
@SpyrosFPS It’s about a .2% and those odds do not increase with each individual pack opened. It does not matter if 2 packs or 498, it’s a .2% chance for every pack. They simply put a counter on the number of packs opened, if you have not received one at 500, you get one. Increasing the odds of getting one as each individual pack is opened would be complex and require an entirely new RNG as each individual pack is opened. It also would lead to most players getting a heirloom around 250-300 packs.

The odds are 1 in 500 packs 1/500=.002 either multiple .002x100=.2% or just move the decimal over 2 places.
E9ine_AC
Hero+
5 years ago
@MadHouseSagas Their system sucks flat out. I have 1400 invested into this account alone and got bloodhound and lifeline. 2 Legends I never play. Now all i get is crafting mats after owning nearly everything. Its like they knew i was dumb enough to keep buying them. Not anymore. I been 500 since nearly season started. I cant earn no packs from levels i can only dump money. Greed at its finest.
SethCurry
5 years ago
@MadHouseSagas LOL i know he’s mad right now HAHAHA
MadHouseSagas
5 years ago
I feel you. I've actually opened around 800 Apex packs since day on. Got lifelines at 500ish. Just haven't seen one shard in the 150/160 since. If it takes 150 shards to get a hierloom.... and I haven't seen one in 150/160 apex packs... well... Seems worse than before.
MadHouseSagas
5 years ago
LOL... I don't get mad about anything in life. Just frustrated.