@OldTreeCreeper Yes I have tried this numerous times now, set up multiple different cases and still nothing back from the support. You'd think there would be a live chat feature for problems like this. I've been left in limbo. Thanks for trying to help anyways!
if you look at the attached image, you'll notice there is a live chat button or a "start a chat with an advisor" but you click it and it takes you around in circles and pops you back to the main support page where you choose the game then start a case. It says an average wait time too!
I haven't received any confirmation emails to say they have received my cases too which is annoying. Each of the cases I have created have said "waiting on player" since I stared them but I click resume and get thrown in a circle once again, spitting me out onto the main support page where you choose a game and start a case once again. This issue has really bugged me and I'm just not getting anywhere with it.
fyi @blazxy6 is my alternate account I am logged into on my phone but didn't realize I was posting here on.
Community ManagerHey, @SnoopyyTheThird
Thank you for reaching out to us on the forums and we want to extend our apologies for the difficult time you've been having trying to get in touch with our Support to look into the missing coins.
Live-Chat may not always be available therefore if there is an email option it's possible it may have instructed you to visit Help site again and resume the case. Once you resume the case, that should continue where you left off with our Advisor pending all the information they requested was given.
If you're getting caught up in a loop on the site when you resume the case, can you try clearing your browser's cache, try a different browser, or different device to see if you receive the same issue?
If you continue to experience this is it possible for you to help us by capturing that on video and post it here so we can pass it along to our web team?
Please keep us posted on your situation.
Best wishes,
- EA_Blueberry
I'd be happy to just need to find a recording software as my NVIDIA recording feature wasn't capturing my desktop image. I'm not clowning or anything just want to get to the bottom of this. Give me a short duration, I will get a video too you! I started on Firefox, then Microsoft edge and the problem won't stop. I just tried downloading chrome for the first time and attempting the support through that but the same so I don't think the browsers are too blame.
There is always an option for live chat or email but both just take me in circles like when I click "resume case." As you may realize, this is really bugging me!
Community Managersince my last message, I've tried to send a video few times with no luck. The file size is too big even when the quality is at the worst. I will see what else I can do
Community Manager
@SnoopyyTheThird wrote:
since my last message, I've tried to send a video few times with no luck. The file size is too big even when the quality is at the worst. I will see what else I can do
Would it be possible to upload it to a source like YouTube and make it private before sending the link to me via DM?
Community Manager
