Still perma banned - and EA says stop asking

Hey folks,

Just to be clear, the Terms of Service team does have full access to all records to determine why an action was taken on an account.

While accounts being compromised from another location is one of the more common situations in these appeals, it's certainly not the only one, and the TOS team is able to determine if other activity on an account led to actions being taken instead. The reason we allow for multiple appeals is to let a different pair of of eyes take a look at the records to see if an error was made in applying the original action, which does include checking more than just whether or not the account was compromised.

Additionally, let's please keep things civil when people are trying to get clarification or guidance. Without having access to our records to see for sure what happened, speculating whether someone may or may not have cheated rarely helps a conversation along so it's generally best to avoid assumptions leading to accusations without the full knowledge of what took place.

That said, while the TOS team does review our records each time an appeal is placed, the specifics of what they detected are generally not able to be shared, as that information would be extremely beneficial to others out there that are looking to circumvent the detection methods we have in place. 

As they've completed multiple reviews and we won't be able to share any further information besides what they've already provided in the appeals or provide a different answer via the forums, I am going to be locking this thread. Thanks everyone.