Forum Discussion

S0_Jedi's avatar
S0_Jedi
2 years ago

Waiting 6 months to unlink Xbox account from EA account.

I am extremely unhappy with EA’s support. Originally, I unlinked my Xbox account with my EA account so that I can get some rewards from prime gaming. Of course, this turned out to be a huge mistake. I’m a huge apex gamer, and the hundreds of dollars that I spent on the game, plus the battle pass for the new season is just gone. It says I have to wait 6 months just to unlink it and link it back to my original EA account. This is extremely absurd. Words cannot even describe how unhappy I am. I talked in chat with support only for them to tell me my only option is to wait 6 months or until the problem can be reversed on there end. It is BS that they can’t reverse a barrier that they put in place. This is bad service as a company, and a great way to lose your consumers. Fix the problem EA. I will not stand for this. 

discussion

4 Replies

  • XHelperZ's avatar
    XHelperZ
    Hero+
    2 years ago

    Heya @S0_Jedi 

    Keep in mind that if you try to unlink one of your platform accounts, it shows a warning that indicates that you can lose progress and that you won't be able to relink your account for a certain date.

    This 6 month period is set in place for security reasons, support won't always be able to remove something like that, as it does exist for a reason.

  • lidenkatarn's avatar
    lidenkatarn
    2 years ago

    Security reasons? They are MY accounts. There should be a system in place where you can at least prove the EA accounts are yours, rather than waiting for 6 months. This is absolutely absurd. What EA is doing is practically theft, because of how much money I spent on the game. EA should be ashamed of themselves. How do you expect your consumers to trust you if this is the treatment you’re going to give to your players? This needs to change ASAP. If it were any other game developer, I would have been helped and compensated by now. 

  • xternisbanned's avatar
    xternisbanned
    2 years ago

    same thing happen to me just yesterday i was trying to link my apple account so that i could log in faster and if i lost the pass to my account but when i logged on apex today i saw that my pc stuff merged with my xbox stuff and none of my xbox stuff in there and when i looked for ways of contacting them i found that there phone number does not work like ea do better.

  • XHelperZ's avatar
    XHelperZ
    Hero+
    2 years ago

    @lidenkatarn 

    I get that, but they do exist for a reason, they don't think of these kind of things on a whim so there is a reason for them to exist.

    Do keep in mind that players are warned about the fact that they won't be able to unlink their account until a certain date as well, this is usually displayed at the bottom of the message.

    Here's an image of how it would look like when unlinking.

    It's of course important for players to be able to manage their accounts, but players are notified of what would happen if they were to do something.

    If players confirm something without reading what it entails, to be direct, it would be their fault, and it would be a bit unfair to shift the blame on EA.

    I do agree that EA support isn't all too great, some other game companies definitely have better support (at least from what I've seen)

    But I don't think it's a bad thing that EA is not compromising on account security.

About Apex Legends General Discussion

Discuss the latest news and game information around Apex Legends in the community forums.31,279 PostsLatest Activity: 50 minutes ago