Forum Discussion

Seasoned Novice

1 month ago

100 Premium Wishlist Packs Disappeared After Server Error (Upgraded with Shards)

Hello, On February 22, 2026, I purchased Apex Coins via Steam: - One purchase for 2,150 Apex Coins (€19.99) - One purchase for 6,700 Apex Coins (€59.99) Total: 8,850 Apex Coins (€80) bala...

missing content

IZenitharI

Seasoned Novice

27 days ago

Any update from the Game Team regarding Case #238642027?

The issue happened after a server error while opening 100 premium wishlist packs.

IZenitharI
Seasoned Novice
27 days ago
Additional information:
Steam confirmed the purchase and EA already restored the purchased Apex Coins.
However, the account state before the server error was not restored.

This suggests a partial restoration of the account.

Could the Game Team please verify the server transaction logs before and after the purchase of the 100 Premium Wishlist Packs and the server error?