I play on Steam and I charged my steam wallet with 60$ to buy 6700 coins. Steam charging went smoothly, then Apex won't take the money for 6700 coins!
I tried buying 500 coins and it worked..
and yes I was sure that I had the right amount in my steam wallet before purchasing the 6700 bundle.
So in short, 6700 coins won't do it. While 500 is ok. why?
Update: I contacted Steam Support and the issue was resolved. They simply said "We updated your account, try again"
And it worked.
Community ManagerHi there,
Thanks for reaching out.
If the 500 Apex Coins purchase went through but the 6700 Apex Coins bundle did not, this may be related to Steam’s transaction processing, wallet authorization, or a temporary store/payment issue with that specific bundle.
Please first double-check your Steam purchase history to see whether the 6700 Apex Coins transaction was created or failed. If your Steam Wallet was not charged, the purchase likely did not complete, and you may want to try again later after fully restarting Steam and Apex.
If Steam charged you but the Apex Coins did not appear, please gather your proof of purchase, such as the Steam receipt or transaction ID, and contact our support team so they can review the transaction and help make sure the missing coins are added to your account.
In some cases, purchases can also take up to 24 hours to fully process, so please allow some time before submitting a missing content request.
