Accessing EA account with an email that no longer exists.
If anyone has had a similar issue I would greatly appreciate any advice. I have the email AND password to my old EA account that I opened over 5 years ago. The only thing stopping me is the email verification code. I've talked to 5 different EA advisors and they take me through the same script, asking information questions that I somehow fail every time. On top of the email and password (which should be enough) Ive provided the xbox account that was linked to the EA account, My address, Invoices of a purchase I made on the account back in 2022, Gameplay clips and screenshots of me playing on the account, Ive answered every question truthfully and yet I still fail the verification, its clearly my old account. the information Ive given should be more than enough. The only reasons I can think of as to why im failing these verification questions is that my IP has certainly changed between now and when I made the account 5 years ago, if theyre looking for the IP I had when i made the account, then thats ridiculous, how do you expect me to know that, or I signed up with a fake DOB when I made the account in 2021, which is possible, but again, it was 5 years ago, I have no clue, and they wont tell me what isnt matching up. Has anyone been in a similair situation and managed to get their account back? again I literally have the login details, its just the verification code thats stopping me, it shouldnt be this hard. P.S Ive contacted the email provider, asking if they can redirect the emails to another address, but they cant, and I cant open up a new case, because now it says that the issue "isnt supported by advisors."
Martinelli_goat6 Sadly, account related issues, (such as being locked out of your EA Account), cannot be handled on the forums.
You did take the right steps in contacting EA Support, however if you cannot prove that you own the account, then recovery of the account won't be possible.