Banned but EA says I have no penalties or bans

So I was in the lobby yesterday queuing, and got the error of "The clients game account has been banned". And I went to look at m EA penalty page, and it says I have no bans or penalties. I even went onto a live chat and the agent said to try again after a bit and that it was probably a bug, so I tried this morning, and it let me launch and login. But when I tried to queue into a game, it gave me the same error "The clients game account has been banned". I don't know what to do, it still says I'm pred and everything, and ALGS did not send me an email about being banned, I don't know why I was banned or if I even was or if its a bug. But I can't appeal anything cause it shows I have no bans or penalties. I'm super frustrated and wish EA could help me more.