Account Hacked
A few months back my other account seems to have been hacked and had gotten itself banned, Now I am confused what to do with this matter. I have already tried everything EA is telling me to do, they ...
Forum Discussion
Hey EA_Mako
It has been multiple months now since the account has been banned, I've sent in multiple cases. And only getting the same automated response from ToS team. That they stand with their decision, I want a real human to look at this.
EA_Mako
Community Manager
Community ManagerofficialMHF
When you appeal with the ToS team, that is reviewed by real humans. They have some templated replies to make sure the information they provide is consistent in similar situations, but they are reviewed by actual (human) members of the ToS team.
Each time you submit an appeal a different member of the team reviews the situation. If it's gotten to a point where you're just getting the response that no further appeals will be reviewed however, that would mean multiple people from the ToS team have taken a look at the situation and our records for whatever took place.
If they declined to remove a ban/suspension after multiple appeals, I'm afraid that would be final and not something that can be changed through any other channels.
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