Forum Discussion

6 years ago

Account Invalid

i deactivated it uninstalled it restarted my connection and xbox and all im trying to figure out how i can back to gaming this is a horrible problem please someone help [Admin - updated thread tit...

EA_Kent

Community Manager

6 years ago

@Cr055fad3

Hmm, gotcha. Can you try something else for me when you have the chance?

Go to help.ea.com and click on the login button up at the top. When the login window comes up look for the Xbox Live icon and click on that. It should ask you to sign in there with your Xbox Live details. It may ask you to update some details about your account there once you log in. If so, try logging back into the game afterward.

Let me know if that helps when you've had the chance to give it a shot.

/Kent

sapesope

6 years ago

Hi Kent,

so I was trying to log into my apex account on the PlayStation but I couldn’t, because it said “account invalid”. I tried to log into ea help using my psn as you suggested, but that didn’t work either, it said your account is ineligible.
I tried contacting EA on twitter and sent them an e-mail, but they still haven’t responded to me.

can you please help me out here?? I am trying to get back on apex and level up my battle pass before the season ends.
thanks!