Forum Discussion

New Novice

1 month ago

account linking and game progress

I had my ps4 account linked to this EA account,because i was playing on ps4 in the past. I changed EA account so i transfered my ps4 account to the other EA account, however I didnt get the progress ...

New Novice

1 month ago

Ok this is what I did(I relinked my platform account back to its original EA account). It says that if I can acces my account I can get my stuff back. What do I do to acces my account to get my stuff back?

EA_Mako
Community Manager
1 month ago
Hey GR_Nonsense,

That just means if you still have access to the original EA account where that progress was made, re-linking the platform there may restore access to the content. Unfortunately that cannot be guaranteed as the process of unlinking an account can cause permanent issues in some cases.

If this is the original EA account and you've re-linked your PSN account here but that progress has not returned, unfortunately that would mean it's lost. If you're not certain this is the original account or you no longer have access to the original EA account, our support team can help verify and update the login information for the EA account itself, however sadly they would not be able to manually restore anything that hasn't returned from re-linking.