Forum Discussion

2 years ago

Solved

Account locked behind non-accessible account & E-mail

Years ago I made a burner account for my kids to use on my XBOX, and had my main account I played on. Over the span of almost 4~ years I have spent roughly $4,000 USD on cosmetics (I enjoy the game, ...

Asmodeus566
2 years ago
@003babc0d0498bd8

Oh man that is not good at all.

Sad to say if you cannot provide proof of ownership of the account/verify ownership there is not much that can be done.

Keeping track of your accounts and their relevant information is on you and is not EA's fault if you are negligent with the accounts and their information.

One should ALWAYS keep track of which e-mail is connected to which account, along with the passwords and any other account information in a safe place for exactly this reason.

One should always keep the accounts, game, E-mail etc up to date and active.

A gaming account, especially a heavily invested one is like a Bank account something you monitor and keep safe.

Some tips below, in particular points 1-4.

Account Safety

How to keep your account and hardware safe 101:

Use strong passwords for you game account.

Use strong passwords for the associated E-mail account. Keep track of your e-mail accounts and what they are connected to.

Do not share either of these passwords with others. Keep note of your passwords in a safe place.

Enable two factor identification for both the game and associated E-mail accounts.

Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.

Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.

I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.

I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.

Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.

Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.

Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.

Play fair, boosting and teaming are cheating.

Play fair using cheating software or hardware is not fair and is really only cheating yourself.

Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?

Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

Asmodeus566

Hero+

2 years ago

@003babc0d0498bd8

Oh man that is not good at all.

Sad to say if you cannot provide proof of ownership of the account/verify ownership there is not much that can be done.

Keeping track of your accounts and their relevant information is on you and is not EA's fault if you are negligent with the accounts and their information.

One should ALWAYS keep track of which e-mail is connected to which account, along with the passwords and any other account information in a safe place for exactly this reason.

One should always keep the accounts, game, E-mail etc up to date and active.

A gaming account, especially a heavily invested one is like a Bank account something you monitor and keep safe.

Some tips below, in particular points 1-4.

Account Safety

How to keep your account and hardware safe 101:

Use strong passwords for you game account.
Use strong passwords for the associated E-mail account. Keep track of your e-mail accounts and what they are connected to.
Do not share either of these passwords with others. Keep note of your passwords in a safe place.
Enable two factor identification for both the game and associated E-mail accounts.
Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.
Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
Play fair, boosting and teaming are cheating.
Play fair using cheating software or hardware is not fair and is really only cheating yourself.
Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

003babc0d0498bd

2 years ago

The biggest issue is gmail deleting the email due to the inactivity, So I cant reset the password on the ea account at all because it keeps trying to route the password reset to the e-mail. I understand that this is my fault for not paying attention, but I'm just kind of flabbergasted that EA won't do anything to help. I'm on both accounts, on the same IPv4 addresses, actively playing. All of the purchases on the account were made on on my cards which I provided - It's wild to ignore all the evidence.