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orbit5827's avatar
orbit5827
Rising Newcomer
2 days ago
Solved

Account problem

I have a main EA account and i can't access to it. I made the EA account with google account, but i deleted that google account quite long ago. Then my account have locked for some reason(i think it's hacked), and i can't log in to my account because of the verify email which is sent to my deleted google account. Can you help me? (sorry for low eng level, i'm korean)

  • Hey orbit5827​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    We are not able to review or change any account details on the forums, but you can create a case here to get started with that process. An advisor will need to verify a few account details and should be able to work with you to get things updated from that point. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey orbit5827​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    We are not able to review or change any account details on the forums, but you can create a case here to get started with that process. An advisor will need to verify a few account details and should be able to work with you to get things updated from that point. 

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