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MMA_anytime's avatar
MMA_anytime
Newcomer
1 day ago

Missing Apex coins I Bought!!! You stole from me.

I have been playing apex a lot over the last few days and have spent over $100 dollars. I just received a reward of 100 apex coins but now my total amount is about 2,000 less than what it should be. 

Last night after opening the in game boxes I was award 1550 apex coins I never received. 

I have had this game since launch and run into multiple times when my "rewards" have never been delivered but to blatantly steal from my is unacceptable. 

I want my missing funds restored to my account or a full refund of all my past transactions.

3 Replies

  • I was playing last night and only needed one level to get 100 more coins so I get get a new skin for 2150 off the street fighter event. Go to play today 4 games with sparrow and the go back to lobby go through the animation and it says 100 apex coins. But now my total is only at 550!?!!!!!   That is theft. I've had the game since lunch and been robbed almost every and anytime I've giving these people any money. 

     

    Not once have I seen this been put right. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    MMA_anytime​ 

    We cannot help with this directly here on EA Forums. Please make contact with an EA Help Advisor for assistance.

    EA Help

    Thank you. EA_Barry.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey MMA_anytime​,

    While we aren't able to provide a full breakdown here on the forums, it does look like you've been correctly receiving - and then subsequently spending - those Apex Coins in-game.

    For example, you've mentioned missing about 1550 Apex Coins in the last day, and then receiving 100 more but only ending up at 550. There were two separate purchases made with Apex Coins within the last day for 700 Apex Coins and then 900 Apex Coins - 1600 Apex Coins total, which fits with what you've mentioned. That brought your total down to 450 Apex Coins. You then received another 100 coins, correctly bringing your account up to that 550 total.

    It looks like those purchases were for event packs, so keep in mind as you get more packs, the price on those does go up to an extent. If you weren't accounting for that, it may explain why you're at a lower total than expected, but fortunately nothing has just gone missing here - in all the recent instances where coins have been removed from this account, it was specifically due to purchases of event or cosmetic packs or a Legend Pass.

    If you're looking for more details on recent purchases please contact support directly as EA_Barry has mentioned.

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