Forum Discussion

6 years ago

Solved

Account recovery

Psn Pr0_NubZ is linked to an old email that I do not know the name of. Just wanna play some apex and says acc is invalid. Need to jave the email swapped to [edit: email address removed]

EA_Barry
6 years ago
@ZzNubz

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

11 Replies

ZzNubz
6 years ago
Unsure how to make an appeal. I only have my phone and can do most things with it.
EA_Barry
Community Manager
6 years ago
@ZzNubz

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.
ZzNubz
6 years ago
Have tried multiple times to the point its getting old. I click on the link and it tells me no channels are available. There is nowhere for me to write any type of written statement out to even try and explain whats on. The 2 employees I did get in touch with michael was a slight help to get the situation. Nic did nothing to help me but tried to usher me to the door any chance he got.

Is this how my apex career ends? Ive been trying to have my account fixed for days now since 4/19/2020
ZzNubz
6 years ago
Is there an admin that can assist with this situation? I cant even get in touch with anyone technical.
My fault for putting in a whackjob email not thinking it mattered. But on the other hand EA customer service is awful.
Id bet money that the email linked to my apex acc that needs to be validated was not even verified in the first place.
shieldedtank
6 years ago
Same honestly I used an email and wish to use a different one I just want to transfer data to my new ps4
jimmichel1121
6 years ago
Did u get ur account fixed. Im in the same boat
HM-Pietr-Nl
6 years ago
almost the same here
i just have to verrify my account but is an old email
filled out 3 forms and all closed without reason
Emad4Oman
6 years ago
@ZzNubz We are in same boat. Niw more it has been a week I want my account back because somebody from EA have reset many accounts. I can't do anything because I don't remember the email which I wrote it in first day of playing apex legends. I thought that If I have my main ps4 account secured I can play any ea game easy but I'm wrong 😢😢😢
Emad4Oman
6 years ago
Even I can't play apex legends from begining with new ea account because they will not allow you to play with your same and main playstation account.
Why? Why EA😢😢😢😢.
My main ps4 account why.
Every thing blocked.
Even recovery form not help me😭😭
faroria
6 years ago
Has anyone here recovered their account?