Forum Discussion

Newcomer

19 hours ago

Account reset

I lost all of my skins and coin I had in apex legends I have access to my account but when I login it I have the same username but my account has nothing

missing content

playstation

EA_Mako

Community Manager

8 hours ago

Hey ELSIRRIA

Sorry to hear your progress seems to have gone missing. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.