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ItsTrankLL's avatar
ItsTrankLL
10 months ago
Solved

Account suspended again ( second time in 1 month)

Hello, my apex legends account got suspended for 168 hours, i dont understand this reason: We consider this to be Inappropriate Reference - Drugs & Alcohol Misuse. That is this? because i dont have do nothing wrong. I just play the game normally.. maybe my account got hacked or something? Before 1 month i got the same thing, i got suspended for the same reason... but i dont have do nothing wrong. Tell me please where is the problem? And what you mean with: Inappropriate Reference - Drugs & Alcohol Misuse??? That i must do? because this is not normal, something must be wrong. I dont have any idea what is this. I just play the game normally. Ηow does the conclusion come out for Inappropriate Reference - Drugs & Alcohol Misuse ??? Am 100% sure something is wrong....

10 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hey @ItsTrankLL,

    Did they give any more context as to what could be causing the issue? Usually in the email they send they give a little more context.

    It doesn't seem like a chat issue, it might be that your username is considered inappropriate. "Stoned" does have connotations to drugs, after all.

    I'm just guessing here though. We can't help with or look into bans here on the forums. Maybe our terms of service team can provide some more information?
  • ItsTrankLL's avatar
    ItsTrankLL
    10 months ago

    The only thing they send is the image below... At the first time they don't say me nothing about name issue, and I contact them... Also i have this name from season 1 and never had the same problem. I want just to know if the name is the problem, i can change it i dont have any problem. Also i use this name just for means "crazy" it has nothing to do with drugs or something like that in any case.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago
    @ItsTrankLL,

    Looking at that email, I'm confident in saying that it's the name that's causing issues. I'd change it to something else (and if you play via Steam, I'd change it there too just in case).
  • ItsTrankLL's avatar
    ItsTrankLL
    10 months ago

    As I say, I don't have any problem, and I will change the name. On steam I already change it. But how I can change it on EA? and everywhere else? I don't want to have the same problem again.

    Please help me. Ty.

  • ItsTrankLL's avatar
    ItsTrankLL
    10 months ago

    I don't have the edit button there, maybe because I have suspension? So I can't change it right now?

  • ItsTrankLL's avatar
    ItsTrankLL
    10 months ago

    I will, ty. Also I will try to contact them, to let them understand that I didn't do anything on purpose, and maybe after that they will remove my suspension I hope so...

  • SefaDaKing's avatar
    SefaDaKing
    10 months ago

    Hello can I ask you something?

    My sanction starts on September 23rd and ends on September 30th, but on my ban history page I get a message saying that there are still 7 days until the sanction ends. Is it normal to look like this? Right now I think I should see a message that there are 2 days left. Will this sanction be lifted on September 30?

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