Account under suspension over 150+ hours for a 72 hour suspension!

Hi @TmpsT_NightHuntr, 

I'm not sure why your account lock would still be in place if you received only a 72hour timeout. Please get in touch with our Terms of Service team asap by filling out the webform. They are the only team who'll be able to look into that for you and correct it if it's been mistakenly placed. 

Here’s how to generate the webform for Terms of Service:

1. Click Contact us at the top of any page on EA Help.
2. Select the product that your account was banned or suspended from.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any additional details.
   • For example, it might ask you if you are playing the game through an EA Play membership.
6. Click Select contact option at the bottom of the screen.
7. Sign in to your account that has the ban or suspension, if you haven’t already.
8. Fill out the attached webform to give us all the details about your ban or suspension.

In the EA Help article, they shared some tips to include in the case description of the webform, like:

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EA Help wrote:

• Your username.
  • This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game-specific User ID, or game-specific username.
  • Your Answers HQ username is the same as your EA ID, but your username for a game-specific forum, like The Sims, can be different. Make sure you give us your username and the specific forum and what language it’s in when you reach out to us.
  • Need help finding your mobile User ID? Learn how to find your ID for the mobile games you play.
• Email address that's on your banned or suspended EA Account.
  • If you're playing a mobile game, your email address may not be linked to it. Email us using an email address that's linked to an EA Account so you can get more information.
• Detailed info that includes any error or notification messages that you saw.
  • Tell us what’s going on and why we need to take another look at the action that we took on your account.

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For more information on how bans and suspensions work, please check out this EA Help article: How EA bans and suspensions work.

- EA_Lanna