Accounts merged

Hi, there hasn’t been any reply for a while. Has the issue been resolved?

Hi Moodylegend1​,

Thanks for reaching out! I'm sorry to hear that you and your dad are having trouble playing Apex Legends together.

The error message you're seeing could be related to how your Xbox profiles are linked to your EA Accounts, but we'd need to confirm that first.

Could you both sign in to your EA Account Settings separately and check the Connected Accounts section to see which Xbox profile is linked to each EA Account?

Here are two guides that may be useful:

• How to link your EA Account
• How to unlink from an EA Account

Please be careful before unlinking any accounts, as doing so may affect access to your game progress, purchases, and rewards, particularly in Apex Legends.

If both Xbox profiles are linked to the same EA Account, or if you're unsure how to proceed, I'd recommend reaching out to our support team through the Contact Us option at the bottom of either guide. You can use this webform to contact the team for assistance with your account connections before making any changes.

Let us know what you find when checking the linked accounts!