Forum Discussion

2 years ago

Solved

All account progress wiped

So all of my apex progress was linked to my xbox account [FarBOLTz] in which I was around level 400 and that account was linked to my first EA account, but my steam account [BOLTzRE] was linked with ...

cross-progression

EA_Mako
2 years ago
Hey @FarBOLTz,

Your progress in Apex is stored at the EA account level, not individual platforms.

This is why you've lost access to the progress after unlinking your accounts and getting them linked to another EA account. It's not so much that the progress is lost, just that those accounts now have access to whatever is on that particular EA account - which, since it's new in this case, is not much.

You would need to re-link the accounts to their original EA accounts to try restoring any lost progress. We cannot transfer or merge any progress from one EA account to another.

If you run into any trouble re-linking, please feel free to contact support directly so they can assist further.

FarBOLTz

2 years ago

I made the mistake by creating a new EA account and linking accounts to them, I should have had just disconnected my steam from 2nd EA account and should have linked it with 1st ea account

if I were to unlink both xbox and steam account from this account and link them back to my first account will I get my progress back?

EA_Mako
Community Manager
2 years ago
Hey @FarBOLTz,

Your progress in Apex is stored at the EA account level, not individual platforms.

This is why you've lost access to the progress after unlinking your accounts and getting them linked to another EA account. It's not so much that the progress is lost, just that those accounts now have access to whatever is on that particular EA account - which, since it's new in this case, is not much.

You would need to re-link the accounts to their original EA accounts to try restoring any lost progress. We cannot transfer or merge any progress from one EA account to another.

If you run into any trouble re-linking, please feel free to contact support directly so they can assist further.