Forum Discussion

IGx-KehlySavage's avatar
5 years ago

APEX ACCOUNT BANNED?

Hello, I've received an email from EA that my account has been banned for cheating.

In no way have I installed any cheats or used any cheat, I am an online streamer please check KehlySavage on facebook and I stream Apex Legends weekly to the public.

You can see my gameplay online. If I was cheating, I WOULD HAVE MORE THAN 1000 KILLS! I have only 1400 Kills since season 0. 

PLATFORM: PC, ACCOUNT: IGX-KEHLYSAVAGE, GAME: APEX LEGENDS

I HAVE BUILT MY ACCOUNT FROM SCRATCH!

These are your terms of service: using third-party software, such as aimbots, wallhacks, and other similar cheats in order to gain an unfair advantage over other players. performing in-game exploits or abusing glitches or bugs. stat padding (abusing game features in an unintended manner to artificially stack on scores). win-trading or otherwise manipulating in-game ranking systems with the collaboration of others. using software or cheat tools that disconnect other players from the EA servers.

I have never violated the rules or used any cheats. If you can send me PROOF of why the account has been banned, please do. I have been building up my account since season 0.

I have contacted EA Help, but they just keep sending back the message that says I was cheating. NO PROOF AT ALL. 

Please get back to me as soon as possible. Thank you 

1 Reply

  • Hey @IGx-KehlySavage !

    Welcome to Answer HQ! 🙂

    Unfortunately, we cannot help with account bans on AHQ.

    If you feel your account was flagged as a false positive, you best reach out to the Terms of Service team.

    Click here to reach out to the Terms of Service team.

    They try to reply within 5 business days but it could take a bit longer due to the increased safety measures being put in place.
    Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.

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