So when i play apex with friends and were in a Discord call, when we go into a game, my mic begins cutting out a lot and its not my internet and ive tried over audio troubleshooting, no luck, so is there a fix for this or anything i can do?
Community ManagerHi @Default_the_bro.
What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends? If this is being caused by something else running on the PC at the same time that may help to get around it.
For more details on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. Thanks!
/Kent
Hi @EA_Kent
No nothing else causes this, it only happens when i get into a game on Apex.
Community Manager
Were you able to try a Clean Boot to test and see if it makes any difference?
/Kent
Yes i did and it didnt change, still happening.
Community ManagerGotcha, thanks!
When you have the chance can you share a DxDiag here so we can take a look? You can find more info on how to pull one up over at the EA Help website. Once you have the file please attach it to this thread.
Thanks again.
/Kent
Here you go!
Community Manager
Thanks! I appreciate that.
Looking through the DxDiag I didn't see anything that jumped out as a likely culprit. The only thing that stood out was that your PC is registering the microphone for your webcam as well as the mic you have connected via USB.
Just to test and see if it makes any difference, can you try disconnecting the webcam to see if the same issue is still happening after that?
/Kent
I have tried that and still nothing unfortunately.
Community Manager
Thanks for giving it a shot for me.
What happens when you shut down Apex Legends? Does your mic continue cutting out, or does it stop happening as soon as the game is no longer running?
/Kent
No problem, and no when i shut the game down it doesnt cut out at all and it only happens when im in game, its alright on the menu but when im loading/in a game it cuts out.
Community Manager
